{"id":409568,"date":"2024-10-20T05:36:11","date_gmt":"2024-10-20T05:36:11","guid":{"rendered":"https:\/\/pdfstandards.shop\/product\/uncategorized\/bs-iso-100082022\/"},"modified":"2024-10-26T10:17:00","modified_gmt":"2024-10-26T10:17:00","slug":"bs-iso-100082022","status":"publish","type":"product","link":"https:\/\/pdfstandards.shop\/product\/publishers\/bsi\/bs-iso-100082022\/","title":{"rendered":"BS ISO 10008:2022"},"content":{"rendered":"

PDF Catalog<\/h4>\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n
PDF Pages<\/th>\nPDF Title<\/th>\n<\/tr>\n
2<\/td>\nNational foreword <\/td>\n<\/tr>\n
7<\/td>\nForeword <\/td>\n<\/tr>\n
8<\/td>\nIntroduction <\/td>\n<\/tr>\n
11<\/td>\n1 Scope
2 Normative references
3 Terms and definitions <\/td>\n<\/tr>\n
12<\/td>\n4 Guiding principles
4.1 General <\/td>\n<\/tr>\n
13<\/td>\n4.2 Commitment
4.3 Capacity
4.4 Competence
4.5 Suitability
4.6 Information integrity
4.7 Transparency
4.8 Choice
4.9 Accessibility <\/td>\n<\/tr>\n
14<\/td>\n4.10 Responsiveness
4.11 Timeliness
4.12 Consent
4.13 Accountability
4.14 Legality
4.15 Privacy
4.16 Data protection <\/td>\n<\/tr>\n
15<\/td>\n4.17 Safety
4.18 Sustainability
4.19 Integration
4.20 Customer-focused approach
4.21 Improvement
5 Business-to-consumer electronic commerce transaction system
5.1 Context of the organization <\/td>\n<\/tr>\n
16<\/td>\n5.2 Framework
5.3 Objectives <\/td>\n<\/tr>\n
17<\/td>\n5.4 Processes
5.4.1 General <\/td>\n<\/tr>\n
18<\/td>\n5.4.2 Single-phase processes
5.4.3 Multi-phase processes <\/td>\n<\/tr>\n
19<\/td>\n5.5 Resources
5.5.1 General
5.5.2 B2C ECT providers
5.5.3 Procedures
5.5.4 Internal and external communication plan <\/td>\n<\/tr>\n
20<\/td>\n5.6 Connectivity
6 Single-phase processes
6.1 Pre-transaction phase
6.1.1 General
6.1.2 Content creation
6.1.3 Content delivery <\/td>\n<\/tr>\n
22<\/td>\n6.1.4 Content governance <\/td>\n<\/tr>\n
23<\/td>\n6.2 In-transaction phase
6.2.1 General
6.2.2 Initial selection support <\/td>\n<\/tr>\n
24<\/td>\n6.2.3 Consumer identification
6.2.4 Final quote <\/td>\n<\/tr>\n
25<\/td>\n6.2.5 Payment selection support <\/td>\n<\/tr>\n
26<\/td>\n6.2.6 Payment authorization
6.2.7 Order confirmation
6.3 Post-transaction phase
6.3.1 General <\/td>\n<\/tr>\n
27<\/td>\n6.3.2 Delivery
6.3.3 Correction <\/td>\n<\/tr>\n
28<\/td>\n6.3.4 Return and exchange
7 Multi-phase processes
7.1 Consumer interaction
7.1.1 General
7.1.2 B2C ECT code <\/td>\n<\/tr>\n
29<\/td>\n7.1.3 Consumer support
7.1.4 Feedback handling
7.1.5 Complaints handling and external dispute resolution <\/td>\n<\/tr>\n
30<\/td>\n7.2 Consumer data management
7.2.1 General
7.2.2 Security
7.2.3 Privacy <\/td>\n<\/tr>\n
31<\/td>\n8 Maintenance and improvement
8.1 Collection of information
8.2 Evaluation of performance of the B2C ECT system
8.3 Satisfaction with the B2C ECT system
8.4 Review of the B2C ECT system <\/td>\n<\/tr>\n
32<\/td>\n8.5 Continual improvement <\/td>\n<\/tr>\n
33<\/td>\nAnnex A (informative) Customer satisfaction and consumer needs in the B2C ECT context <\/td>\n<\/tr>\n
35<\/td>\nAnnex B (informative) Supplementary references <\/td>\n<\/tr>\n
37<\/td>\nAnnex C (informative) Guidance on information provision <\/td>\n<\/tr>\n
40<\/td>\nAnnex D (informative) Guidance concerning an organization\u2019s B2C ECT code <\/td>\n<\/tr>\n
42<\/td>\nBibliography <\/td>\n<\/tr>\n<\/table>\n","protected":false},"excerpt":{"rendered":"

Quality management. Customer satisfaction. Guidance for business-to-consumer electronic commerce transactions<\/b><\/p>\n\n\n\n\n
Published By<\/td>\nPublication Date<\/td>\nNumber of Pages<\/td>\n<\/tr>\n
BSI<\/b><\/a><\/td>\n2022<\/td>\n44<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n","protected":false},"featured_media":409575,"template":"","meta":{"rank_math_lock_modified_date":false,"ep_exclude_from_search":false},"product_cat":[95,2641],"product_tag":[],"class_list":{"0":"post-409568","1":"product","2":"type-product","3":"status-publish","4":"has-post-thumbnail","6":"product_cat-03-120-10","7":"product_cat-bsi","9":"first","10":"instock","11":"sold-individually","12":"shipping-taxable","13":"purchasable","14":"product-type-simple"},"_links":{"self":[{"href":"https:\/\/pdfstandards.shop\/wp-json\/wp\/v2\/product\/409568","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/pdfstandards.shop\/wp-json\/wp\/v2\/product"}],"about":[{"href":"https:\/\/pdfstandards.shop\/wp-json\/wp\/v2\/types\/product"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/pdfstandards.shop\/wp-json\/wp\/v2\/media\/409575"}],"wp:attachment":[{"href":"https:\/\/pdfstandards.shop\/wp-json\/wp\/v2\/media?parent=409568"}],"wp:term":[{"taxonomy":"product_cat","embeddable":true,"href":"https:\/\/pdfstandards.shop\/wp-json\/wp\/v2\/product_cat?post=409568"},{"taxonomy":"product_tag","embeddable":true,"href":"https:\/\/pdfstandards.shop\/wp-json\/wp\/v2\/product_tag?post=409568"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}