| PDF Pages<\/th>\n | PDF Title<\/th>\n<\/tr>\n | ||||||
|---|---|---|---|---|---|---|---|
| 2<\/td>\n | undefined <\/td>\n<\/tr>\n | ||||||
| 4<\/td>\n | European foreword Endorsement notice <\/td>\n<\/tr>\n | ||||||
| 8<\/td>\n | Foreword <\/td>\n<\/tr>\n | ||||||
| 9<\/td>\n | Introduction <\/td>\n<\/tr>\n | ||||||
| 11<\/td>\n | 1 Scope 2 Normative references 3 Terms and definitions <\/td>\n<\/tr>\n | ||||||
| 12<\/td>\n | 3.1 Quality characteristics <\/td>\n<\/tr>\n | ||||||
| 13<\/td>\n | 3.2 Actors <\/td>\n<\/tr>\n | ||||||
| 15<\/td>\n | 3.3 Care <\/td>\n<\/tr>\n | ||||||
| 17<\/td>\n | 3.4 Quality and risk <\/td>\n<\/tr>\n | ||||||
| 20<\/td>\n | 3.5 Services 3.6 Devices 4 Application of these guidelines <\/td>\n<\/tr>\n | ||||||
| 21<\/td>\n | 5 Quality management of telehealth services 5.1 Quality management 5.1.1 Telehealth service quality planning <\/td>\n<\/tr>\n | ||||||
| 22<\/td>\n | 5.1.2 Guidelines for quality and risk management 5.2 Management of quality characteristics 5.2.1 General <\/td>\n<\/tr>\n | ||||||
| 23<\/td>\n | 5.2.2 Guidelines for quality characteristics 5.3 Description of service scope and context 5.3.1 General 5.3.2 Guidelines for description of services <\/td>\n<\/tr>\n | ||||||
| 24<\/td>\n | 5.4 Description of healthcare processes 5.4.1 General 5.4.2 Guidelines 5.5 Evaluation and monitoring 5.5.1 General 5.5.2 Guidelines for evaluation and monitoring <\/td>\n<\/tr>\n | ||||||
| 25<\/td>\n | 6 Risk management 6.1 Telehealth service risk, quality and safety assessment <\/td>\n<\/tr>\n | ||||||
| 26<\/td>\n | 6.2 Risk assessment – Identification 6.2.1 General 6.2.2 Guidelines for risk assessment <\/td>\n<\/tr>\n | ||||||
| 27<\/td>\n | 6.3 Risk assessment – analysis 6.3.1 General 6.3.2 Guidelines for risk analysis 6.4 Risk assessment – evaluation 6.4.1 General 6.4.2 Guidelines for risk evaluation <\/td>\n<\/tr>\n | ||||||
| 28<\/td>\n | 6.5 Risk treatment 6.5.1 General 6.5.2 Guidelines for risk treatment 7 Financial management 7.1 Quality characteristics 7.1.1 General <\/td>\n<\/tr>\n | ||||||
| 29<\/td>\n | 7.1.2 Guidelines for sustainability 7.1.3 Guidelines for healthcare funds 7.1.4 Guidelines for service payment 8 Service planning 8.1 Quality characteristics 8.1.1 General 8.1.2 Guidelines for service design <\/td>\n<\/tr>\n | ||||||
| 30<\/td>\n | 8.1.3 Guidelines for service availability 8.1.4 Guidelines for duration of care 8.1.5 Guidelines for service level agreements <\/td>\n<\/tr>\n | ||||||
| 31<\/td>\n | 9 Human resources planning 9.1 Quality characteristics 9.1.1 General 9.1.2 Guidelines for human resources skills and training <\/td>\n<\/tr>\n | ||||||
| 32<\/td>\n | 9.1.3 Guidelines for consultation with human resources 10 Care planning 10.1 Quality characteristics 10.1.1 General 10.1.2 Guidelines for healthcare processes 10.1.3 Guidelines for care plans 10.1.4 Guidelines for healthcare continuity <\/td>\n<\/tr>\n | ||||||
| 33<\/td>\n | 10.1.5 Guidelines for emergency procedures 10.1.6 Guidelines for when clinical guidelines and protocols are unavailable 10.1.7 Guidelines for adverse event management 10.1.8 Guidelines for professional health record management <\/td>\n<\/tr>\n | ||||||
| 34<\/td>\n | 11 Responsibilities 11.1 Quality characteristics 11.1.1 General 11.1.2 Guidelines for healthcare mandates 11.1.3 Guidelines for informed consent <\/td>\n<\/tr>\n | ||||||
| 35<\/td>\n | 11.1.4 Guidelines for care recipient preferences 11.1.5 Guidelines for care recipients\u2019 expenses 11.1.6 Guidelines for providing appropriate healthcare services <\/td>\n<\/tr>\n | ||||||
| 36<\/td>\n | 11.1.7 Guidelines for ensuring competence of care recipients 11.1.8 Guidelines for design of telehealth services 11.1.9 Guidelines for execution of care plans <\/td>\n<\/tr>\n | ||||||
| 37<\/td>\n | 12 Facilities management 12.1 Quality characteristics 12.1.1 General 12.1.2 Guidelines for healthcare organization facilities 12.1.3 Guidelines for care recipient facilities <\/td>\n<\/tr>\n | ||||||
| 38<\/td>\n | 13 Technology management 13.1 Quality characteristics 13.1.1 General <\/td>\n<\/tr>\n | ||||||
| 39<\/td>\n | 13.1.2 Guidelines for safety and quality 13.1.3 Guidelines for service support 13.1.4 Guidelines for service delivery <\/td>\n<\/tr>\n | ||||||
| 40<\/td>\n | 13.1.5 Guidelines for infrastructure management 13.1.6 Guidelines for deployment management 13.1.7 Guidelines for operations management <\/td>\n<\/tr>\n | ||||||
| 41<\/td>\n | 13.1.8 Guidelines for technical support 13.1.9 Guidelines for device management <\/td>\n<\/tr>\n | ||||||
| 42<\/td>\n | 14 Information management 14.1 Quality characteristics 14.1.1 General 14.1.2 Guidelines for privacy 14.1.3 Guidelines to protect care recipient identity 14.1.4 Guidelines for confidentiality of health records <\/td>\n<\/tr>\n | ||||||
| 43<\/td>\n | 14.1.5 Guidelines for consultations, ordering and prescribing 14.1.6 Guidelines for coordination and scheduling 14.1.7 Guidelines for data quality <\/td>\n<\/tr>\n | ||||||
| 45<\/td>\n | Annex A (informative) Procedures for the implementation of telehealth services by a large organization <\/td>\n<\/tr>\n | ||||||
| 47<\/td>\n | Annex B (informative) Using quality planning guidelines in real-world telehealth services <\/td>\n<\/tr>\n | ||||||
| 56<\/td>\n | Bibliography <\/td>\n<\/tr>\n<\/table>\n","protected":false},"excerpt":{"rendered":" Health informatics. Telehealth services. Quality planning guidelines<\/b><\/p>\n |