{"id":519402,"date":"2024-11-05T14:54:04","date_gmt":"2024-11-05T14:54:04","guid":{"rendered":"https:\/\/pdfstandards.shop\/product\/uncategorized\/csa-iso-1000320\/"},"modified":"2024-11-05T14:54:04","modified_gmt":"2024-11-05T14:54:04","slug":"csa-iso-1000320","status":"publish","type":"product","link":"https:\/\/pdfstandards.shop\/product\/publishers\/csa\/csa-iso-1000320\/","title":{"rendered":"CSA ISO 10003:20"},"content":{"rendered":"

CSA Preface<\/strong><\/p>\n

<\/p>\n

This is the second edition of CSA ISO 10003, Quality management \u2014 Customer satisfaction \u2014 Guidelines for dispute resolution external to organizations<\/em>, which is an adoption without modification of the identically titled ISO (International Organization for Standardization) Standard 10003 (second edition, 2018-07). It supersedes the previous edition, published in 2008 as CAN\/CSA-ISO 10003 (adopted ISO 10003:2007).<\/p>\n

<\/p>\n

This Standard has been developed in compliance with Standards Council of Canada requirements for National Standards of Canada. It has been published as a National Standard of Canada by CSA Group.<\/p>\n

<\/p>\n

Scope<\/strong><\/p>\n

<\/p>\n

This document gives guidelines for an organization to plan, design, develop, operate, maintain and improve an effective and efficient dispute-resolution process for complaints that have not been resolved by the organization.<\/p>\n

<\/p>\n

This document is applicable to:<\/p>\n

<\/p>\n

\u2014 complaints relating to the organization\u2019s products and services, the complaints-handling process or dispute-resolution process;<\/p>\n

<\/p>\n

\u2014 resolution of disputes arising from domestic or cross-border business activities, including those arising from electronic commerce.<\/p>\n

<\/p>\n

This document is intended for use by any organization regardless of its type or size, or the products and services it provides, and deals with:<\/p>\n

<\/p>\n

\u2014 guidance on determining when and how organizations can participate in dispute resolution;<\/p>\n

<\/p>\n

\u2014 guidance on the selection of providers and use of their services;<\/p>\n

<\/p>\n

\u2014 top management involvement in, and commitment to, dispute resolution and deployment of adequate resources within the organization;<\/p>\n

<\/p>\n

\u2014 the essentials for fair, suitable, transparent and accessible dispute resolution;<\/p>\n

<\/p>\n

\u2014 guidance on management of an organization\u2019s participation in dispute resolution;<\/p>\n

<\/p>\n

\u2014 monitoring, evaluating and improving the dispute-resolution process.<\/p>\n

<\/p>\n

This document is particularly aimed at dispute resolution between an organization and<\/p>\n

<\/p>\n

\u2014 individuals purchasing or using products and services for personal or household purposes, or<\/p>\n

<\/p>\n

\u2014 small businesses.<\/p>\n

<\/p>\n

This document does not apply to the resolution of other types of disputes, such as employment disputes.<\/p>\n

<\/p>\n

It does not apply to complaints handling within an organization.<\/p>\n","protected":false},"excerpt":{"rendered":"

Quality management \u2014 Customer satisfaction \u2014 Guidelines for dispute resolution external to organizations<\/b><\/p>\n\n\n\n\n
Published By<\/td>\nPublication Date<\/td>\nNumber of Pages<\/td>\n<\/tr>\n
CSA<\/b><\/a><\/td>\n2020<\/td>\n57<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n","protected":false},"featured_media":519416,"template":"","meta":{"rank_math_lock_modified_date":false,"ep_exclude_from_search":false},"product_cat":[95,2674],"product_tag":[],"class_list":{"0":"post-519402","1":"product","2":"type-product","3":"status-publish","4":"has-post-thumbnail","6":"product_cat-03-120-10","7":"product_cat-csa","9":"first","10":"instock","11":"sold-individually","12":"shipping-taxable","13":"purchasable","14":"product-type-simple"},"_links":{"self":[{"href":"https:\/\/pdfstandards.shop\/wp-json\/wp\/v2\/product\/519402","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/pdfstandards.shop\/wp-json\/wp\/v2\/product"}],"about":[{"href":"https:\/\/pdfstandards.shop\/wp-json\/wp\/v2\/types\/product"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/pdfstandards.shop\/wp-json\/wp\/v2\/media\/519416"}],"wp:attachment":[{"href":"https:\/\/pdfstandards.shop\/wp-json\/wp\/v2\/media?parent=519402"}],"wp:term":[{"taxonomy":"product_cat","embeddable":true,"href":"https:\/\/pdfstandards.shop\/wp-json\/wp\/v2\/product_cat?post=519402"},{"taxonomy":"product_tag","embeddable":true,"href":"https:\/\/pdfstandards.shop\/wp-json\/wp\/v2\/product_tag?post=519402"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}