{"id":520331,"date":"2024-11-05T14:58:52","date_gmt":"2024-11-05T14:58:52","guid":{"rendered":"https:\/\/pdfstandards.shop\/product\/uncategorized\/csa-iso-iec-20000-2f20\/"},"modified":"2024-11-05T14:58:52","modified_gmt":"2024-11-05T14:58:52","slug":"csa-iso-iec-20000-2f20","status":"publish","type":"product","link":"https:\/\/pdfstandards.shop\/product\/publishers\/csa\/csa-iso-iec-20000-2f20\/","title":{"rendered":"CSA ISO\/IEC 20000-2:F20"},"content":{"rendered":"<p><strong>Pr\u00e9face CSA<\/strong><\/p>\n<p><\/p>\n<p>L\u2019\u00e9laboration des normes dans le secteur des technologies de l\u2019information est harmonis\u00e9e \u00e0 l\u2019\u00e9laboration des normes \u00e0 l\u2019\u00e9chelle internationale. Par l\u2019interm\u00e9diaire du Comit\u00e9 technique CSA sur les technologies de l\u2019information (CTTI), des Canadiens forment le Comit\u00e9 parall\u00e8le du CCN (CPC) ou sein du Comit\u00e9 technique 1 de l\u2019ISO\/IEC sur la technologie de l\u2019information (ISO\/IEC JTC1) pour le compte du Conseils canadien des normes (CCN), organisme membre de l\u2019ISO pour le Canada et parrain du Comit\u00e9 national canadien de l\u2019IEC. De plus, \u00e0 titre de membre de l\u2019Union internationale des t\u00e9l\u00e9communications (UIT), le Canada participe aux travaux du Secteur de normalisation des t\u00e9l\u00e9communications de l\u2019UIT (UIT-T).<\/p>\n<p><\/p>\n<p>Cette norme remplace CAN\/CSA-ISO\/IEC 20000-2:13 (norme ISO\/IEC 20000-2:2012 adopt\u00e9e).<\/p>\n<p><\/p>\n<p>Cette norme a \u00e9t\u00e9 officiellement approuv\u00e9e, sans modifications, par le Comit\u00e9 technique et a \u00e9t\u00e9 \u00e9labor\u00e9e conform\u00e9ment aux exigences du Conseil canadien des normes concernant les Normes nationales du Canada. Cette norme a \u00e9t\u00e9 publi\u00e9e en tant que Norme nationale du Canada par Groupe CSA.<\/p>\n<p><\/p>\n<p><strong>Domaine d&#039;application<\/strong><\/p>\n<p><\/p>\n<p>1.1 G\u00e9n\u00e9ralit\u00e9s<\/p>\n<p><\/p>\n<p>Le pr\u00e9sent document fournit des lignes directrices concernant l&#039;application d&#039;un syst\u00e8me de management des services (SMS) bas\u00e9 sur l&#039;ISO\/IEC 20000-1. Il fournit des exemples et des recommandations pour permettre aux organismes d&#039;interpr\u00e9ter et d&#039;appliquer l&#039;ISO\/IEC 20000-1, y compris des r\u00e9f\u00e9rences \u00e0 d&#039;autres parties de l&#039;ISO\/IEC 20000 et \u00e0 d&#039;autres normes appropri\u00e9es.<\/p>\n","protected":false},"excerpt":{"rendered":"<p><b>Technologies de l\u2019information \u2014 Gestion des services \u2014 Partie 2 : Directives relatives \u00e0 l\u2019application des syst\u00e8mes de management des services<\/b><\/p>\n<table style=\"width: 100%\" border=\"0\" cellspacing=\"0\" cellpadding=\"0\">\n<tbody>\n<tr>\n<td>Published By<\/td>\n<td>Publication Date<\/td>\n<td>Number of Pages<\/td>\n<\/tr>\n<tr>\n<td><a href=\"https:\/\/pdfstandards.shop\/product-category\/publishers\/csa\/\"><b>CSA<\/b><\/a><\/td>\n<td>2020<\/td>\n<td>89<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n","protected":false},"featured_media":520344,"template":"","meta":{"rank_math_lock_modified_date":false,"ep_exclude_from_search":false},"product_cat":[81,655,2674],"product_tag":[],"class_list":{"0":"post-520331","1":"product","2":"type-product","3":"status-publish","4":"has-post-thumbnail","6":"product_cat-03-080-99","7":"product_cat-35-020","8":"product_cat-csa","10":"first","11":"instock","12":"sold-individually","13":"shipping-taxable","14":"purchasable","15":"product-type-simple"},"_links":{"self":[{"href":"https:\/\/pdfstandards.shop\/wp-json\/wp\/v2\/product\/520331","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/pdfstandards.shop\/wp-json\/wp\/v2\/product"}],"about":[{"href":"https:\/\/pdfstandards.shop\/wp-json\/wp\/v2\/types\/product"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/pdfstandards.shop\/wp-json\/wp\/v2\/media\/520344"}],"wp:attachment":[{"href":"https:\/\/pdfstandards.shop\/wp-json\/wp\/v2\/media?parent=520331"}],"wp:term":[{"taxonomy":"product_cat","embeddable":true,"href":"https:\/\/pdfstandards.shop\/wp-json\/wp\/v2\/product_cat?post=520331"},{"taxonomy":"product_tag","embeddable":true,"href":"https:\/\/pdfstandards.shop\/wp-json\/wp\/v2\/product_tag?post=520331"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}