AS ISO/IEC 30105.5:2017

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Information technology – IT Enabled Services – Business Process Outsourcing (ITES-BPO) lifecycle processes – Guidelines

Published By	Publication Date	Number of Pages
AS	2017-05-11	49

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Categories: 03.100.01 - Company organization and management in general, 35.040.01 - Information coding in general, 35.040.10 - Coding of character sets, AS

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Description

ISO/IEC 30105 specifies the lifecycle process requirements performed by the IT enabled business process outsourcing service provider for the outsourced business processes. It defines the processes to plan, establish, implement, operate, monitor, review, maintain and improve its services. This document:
– covers IT enabled business processes that are outsourced;
– is not intended to cover IT services but includes similar, relevant process for completeness;
– is applicable to the service provider, not to the customer;
– is applicable to all lifecycle processes of ITES-BPO;
– provides guidance on application of the process assessment model, how to strategically leverage the assessment and to use it in the context of an improvement programme or risk assessment for an ITES-BPO service provider organization.

Additional information

Published Code	AS
Published By	Australia Standards
Publication Date	2017-05-11
Pages Count	49
Language	English
Edition	1
File Size	3.3 MB
ISBN	9781760357665
ICS Codes	03.100.01 - Company organization and management in general 35.040.01 - Information coding in general 35.040.10 - Coding of character sets

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AS ISO/IEC 30105.5:2017

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