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BS 7499:2007

BS 7499:2007

$167.15

Static site guarding and mobile patrol services. Code of practice

Published By Publication Date Number of Pages
BSI 2007 36
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PDF Catalog

PDF Pages PDF Title
3 Contents
1 Scope 1
2 Normative references 1
3 Terms and definitions 1
4 The organization 3
5 Resources 4
6 Service 17
Annexes
Annex A (informative) Use of the term “security guarding” 27
Bibliography 28
5 Foreword
7 1 Scope
2 Normative references
3 Terms and definitions
3.1 assignment instructions
3.2 check call
3.3 control room
8 3.4 controller
3.5 customer
3.6 key(s)
3.7 keyholding
3.8 mobile patrol
3.9 organization
3.10 principal
3.11 secure facility
3.12 security officer
3.13 static site
3.14 supplier
3.15 takeover
9 4 The organization
4.1 Structure
4.2 Finances
NOTE Where the organization is solely providing a service in-house (and not contracting out such services), some of the recommendations given in this subclause might not apply.
4.3 Insurance
NOTE Where the organization is solely providing a service in-house (and not contracting out such services), then efficacy insurance and some other types of insurance mentioned in this subclause might not be needed.
10 5 Resources
5.1 Premises
5.2 Control room
5.2.1 Design
a) provision or procurement of assistance, information or advice for security officers (on static sites and mobile patrols) and supervisors, in routine and emergency situations;
b) effective monitoring of security officers (on static sites and mobile patrols) and supervisors, by strict observance of documented, established telephone, radio or other communication procedures;
c) recording, in accordance with 5.2.7, of all appropriate routine and emergency matters, to enable management to deal quickly and efficiently with contractual responsibilities;
d) recording the movement of customers’ keys held in the control room (see 6.6).
5.2.2 Location
5.2.3 Construction
11 a) a normal entrance;
b) emergency exits;
c) glazed areas;
d) ventilation inlets and outlets;
e) service inlets and outlets;
f) key transfer hatches.
5.2.4 Facilities
12 5.2.5 Procedures
a) the date, time and location of the incident;
b) the date and time of reporting, who reported and who received the report;
c) details of the incident;
d) action taken, including onward reporting;
e) action to be taken;
f) names and addresses of persons who witnessed the incident.
13 5.2.6 Information
a) all assignment instructions,
b) details of hours of cover for all assignments with the number of security officers, the number of contracted visits, and site telephone numbers;
c) a means of displaying the names of security officers working at each assignment during shifts;
d) the names, addresses and telephone numbers of all security officers, including supervisors and principals of the organization;
e) emergency contact records (including telephone numbers) for all customers;
f) telephone numbers of police stations within the operational area of the control room;
g) useful telephone numbers (e.g. water companies, electricity companies, boarding-up services);
h) a copy of the control room manual;
i) emergency procedures and contingency plans in case of fire, flood or bomb threat etc. for the control room and other premises;
j) a register of keys that are held in the control room.
5.2.7 Records
NOTE Minimum periods for retention of records might be reviewed, if applicable, for particular purposes, especially with regard to potential liabilities for civil action.
a) records of all reported incidents for a minimum of 12 months from the date of the event. Entries should be numbered serially and should include the time and date of the incident and the name of the controller completing the record.
b) records of all telephone and radio calls from security officers and supervisors for a minimum of 12 months.
5.2.8 Personnel
14 5.3 Staff
5.3.1 General
5.3.2 Selection and screening
5.3.3 Health
a) good general health;
b) good eyesight (including colour vision), hearing and sense of smell.
15 5.3.4 Terms and conditions of employment
a) job title;
b) effective start date;
c) probationary period (if required);
d) provisional period subject to screening (if applicable);
e) pay and allowances;
f) hours and days of work;
g) leave entitlement;
h) conditions of payment during absence through illness;
i) pension entitlement;
j) industrial injury procedures;
k) the address of the organization;
l) equipment supplied;
m) disciplinary and appeals procedures;
n) terms of notice of termination of employment.
5.3.5 Disciplinary code
NOTE This list is not exhaustive and does not necessarily include all actions that could also constitute criminal offences.
a) neglecting to complete a required task at work promptly and diligently, without sufficient cause;
b) leaving a place of work without permission, or without sufficient cause;
c) making or signing any false statements, of any description;
d) destroying, altering or erasing documents, records or electronic data without permission or through negligence;
e) divulging matters confidential to the organization or customer, either past or present, without permission;
f) soliciting or receipt of gratuities or other consideration from any person;
g) failure to account for keys, money or property received in connection with business;
h) incivility to persons encountered in the course of duties, or misuse of authority in connection with business;
i) conduct in a manner likely to bring discredit to the organization, customer or a fellow employee;
16 j) use of uniform, equipment or identification without permission;
k) reporting for duty under the influence of alcohol or restricted drugs, or use of these whilst on duty;
l) failure to notify the employer immediately of any:
2) indictment for any offence;
3) police caution;
4) legal summons;
5) refusal, suspension or withdrawal (revocation) of a Security Industry Authority (SIA) licence.
m) permitting unauthorized access to a customer’s premises;
n) carrying of equipment not issued as essential to an employee’s duties, or use of a customer’s equipment or facilities without permission;
o) not maintaining agreed standards of appearance and deportment whilst at work.
5.3.6 Identification
a) the name, address and telephone number of the organization;
b) the name of the employee, employee number and employee’s signature;
c) the expiry date of the card (not more than three years from the date of issue);
d) a current photograph of the employee.
17 5.4 Equipment and uniforms
5.4.1 Uniform
5.4.2 Vehicles
5.4.2.1 General
a) be appropriate for the intended use;
b) carry a two-way communication device;
c) be inspected by the organization at least once per month to ensure that they are roadworthy;
d) be serviced regularly, in accordance with the manufacturer’s instructions;
e) have any damage repaired as soon as possible;
f) be kept clean and tidy.
5.4.2.2 Vehicles carrying keys
18 5.4.3 Other equipment
5.4.4 Equipment records
5.5 Training
5.5.1 General
5.5.2 Induction training
NOTE The content, timing and duration of induction training are left to the discretion of the organization.
19 5.5.3 Basic job training
a) introduction to the security industry role and responsibilities of security officers;
b) patrolling;
c) access control;
d) searching;
e) security and emergency systems;
f) fire safety;
g) health and safety at work;
h) the law;
i) emergencies;
j) customer care and social skills;
k) communications and reporting;
l) equality and diversity;
m) communication skills and conflict management.
1) retail duties;
2) crowd control;
3) reception skills;
4) use of technology.
20 5.5.4 Assignment-specific training
5.5.5 Control room training
a) outline of control room operations;
b) detailed explanation of duties;
c) radio and telephone procedures;
d) documentation and recording procedures;
e) emergency procedures;
f) location and use of control room records;
g) explanation of security officers’ rosters;
h) explanation of controllers’ rosters.
5.5.6 Supervisory training
a) the role of a supervisor;
b) team behaviour;
c) leadership;
d) decision-making;
e) problem-solving;
f) communication skills;
g) performance review;
h) time management;
i) customer service.
21 1) health and safety at work;
2) the protection of premises and property;
3) electronic security;
4) law;
5) arrest procedures;
6) contingency planning;
7) disaster recovery.
5.5.7 Specialist training
5.5.8 Training exemption and transferability of qualifications
5.5.9 Takeovers
5.5.10 Refresher training
5.5.11 Contingency training
22 5.5.12 Vocational training
5.5.13 Training records
5.6 Suppliers
5.6.1 Suppliers of subcontract labour
5.6.2 Qualifications of suppliers’ personnel
a) are satisfactorily screened in accordance with BS 7858;
b) are satisfactorily experienced and/or trained to undertake the work involved;
c) are adequately insured;
d) have individually signed a confidentiality agreement relating to the disclosure of the customer’s and the organization’s confidential information and/or material;
e) agree to report immediately to the organization any alleged or actual contravention of the law;
f) are appropriately licensed by the SIA.
5.7 Documents and data
23 NOTE 1 Further information on the management of electronic data can be found in BS ISO/IEC 27001 and BS ISO/IEC 17799. Advice on the storage of electronic media can be found in BS 5454.
a) all issues of assignment instructions;
b) daily registers and patrol and incident reports;
c) details of persons employed on the assignment.
6 Service
6.1 Sale of services
6.1.1 Contacting prospective customers
6.1.2 Customer information
a) the name, address(es) and telephone number(s) of the organization;
b) the name(s) of the principal(s) of the organization and contact name(s) for further information;
c) details of uniforms and equipment, and identifying insignia;
d) details of the communication systems used by personnel on duty.
1) details of trade association membership, claims of compliance with industry standards, and/or details of certification by a UKAS-accredited (United Kingdom Accreditation Service) certification body and SIA Approved Contractor Scheme status;
2) the registered number, address and date of registration, if the organization is an incorporated company;
24 3) any previous name(s) of the organization;
4) the details of any parent organization (e.g. immediate holding company or ultimate holding company).
6.1.3 Quotations
a) the terms and conditions under which the work would be carried out;
b) the total costing for the service, and the arrangements for payment;
c) the contract period, along with procedures for termination of the contract and reference to any exclusion, penalty clauses or other restrictions;
d) the liabilities of the organization, which should not be unlimited, other than by law;
e) details of the customer’s requirements, derived from an initial site inspection (6.2) or from the customer’s written instructions, and including clear cross-reference to any separately documented requirements or instructions;
f) arrangements for statutory holidays;
g) the obligations of the organization to the customer, including any provision of specialist advice or duties, and reference to any relevant British Standards;
h) the obligation of the organization to maintain confidentiality with respect to information obtained whilst tendering for or fulfilling a contract;
i) that the organization cannot enter into any commitment which would involve assuming the powers of the civil police;
25 j) the obligation of the customer to identify and consult with the organization on any specific health and safety requirements that apply, or are likely to apply, during the period of the contract;
k) the obligation of the customer to provide and/or maintain any specified item or service, which the customer has agreed to provide and which is necessary for fulfilling the assignment.
6.1.4 Quotations for mobile patrol services
a) include an undertaking that keys are immediately surrendered to an authorized representative of the customer if requested by the customer in writing;
b) state the period of retention and method of disposal of any keys that are unclaimed on cessation of a contract;
c) state that mobile patrol services might be provided simultaneously for a number of customers, and that, accordingly, interrup…
6.1.5 Contracts
a) a form of acceptance indicating that they have read and understood the quotation, terms and conditions; or
b) a contract document referring to the quotation, terms and conditions.
6.1.6 Contract records
26 6.2 Initial site inspections
6.3 Assignment instructions
6.3.1 General
6.3.2 Content
a) the location, description and extent of the site or property;
b) the agreed means of access;
c) emergency procedures and lines of communication;
d) frequency and method of communication with the control room, including the frequency of check calls;
27 e) availability of customer’s facilities, vehicles or equipment for use by security officers;
f) accountability for and restrictions on a security officer’s actions;
g) information on hazards, as identified during the initial site inspection (6.2);
h) the number of personnel involved in the assignment, and their individual duties and responsibilities, including:
2) any patrol routes, and routine reporting points and times;
3) the management of CCTV surveillance systems and/or other specifically requested services;
4) access control and searching procedures;
5) record keeping.
6.3.3 Amendments
6.4 Static sites
6.4.1 Information
6.4.2 Duties
a) regular tests of timing, communication, safety or other equipment specified in the assignment instructions;
b) regularly checking that the site has been secured;
c) the management and/or monitoring of movement of people, goods or transport;
28 d) undertaking site patrols to inspect for breaches in security or other specified changes;
e) making check calls and/or receiving and handling external calls and enquiries;
f) managing the movement of keys and/or other items of equipment for which the organization is responsible;
g) managing and reporting incidents and emergencies.
6.4.3 Site records
a) the signing-on and -off of the organization’s employees (including supervisory visits);
b) changes in the assignment instructions;
c) the times of check calls;
d) the movement of keys or other items of equipment for which the organization is responsible;
e) records of incidents, which should include the following:
2) nature of the incident (i.e. fire, flood or theft);
3) the date and time of reporting, and the name of the reportee;
4) details of the incident;
5) action taken, including onward reporting;
6) action to be taken;
7) name(s) and address(es) of person(s) who witnessed the incident.
6.4.4 Static site performance monitoring
a) the validity of the assignment instructions;
b) the satisfactory maintenance of records.
29 6.4.5 Staff visits
a) welfare;
b) familiarity with assignment instructions;
c) performance;
d) training needs.
1) be carried out by supervisors/managers with appropriate skills and training in appraisal and people development;
2) be a two-way, confidential and private discussion between supervisor/manager and security officer;
3) focus on past performance (to confirm actions completed and recognize improvements), as well as future needs to improve performance;
4) ideally include both positive and negative feedback from other security officers and customers;
5) identify relevant objectives (e.g. KPI’s, personal development objectives) with achievable targets;
6) encourage self-learning and development;
30 7) encourage those with potential to access opportunities to progress within the organization and to identify and encourage future leaders;
8) be scheduled to take place at an agreed time, ideally away from the normal place of duty and when operational activities can be temporarily covered by another security officer.
6.5 Mobile patrol services
6.5.1 Requirements
6.5.2 Duties
6.6 Control of keys
6.6.1 General
31 6.6.2 Keys on static sites
a) the location of the keys at all times;
b) the name of the person who has possession of the keys;
c) the date and time of the keys’ issue and return.
6.6.3 Keys on mobile patrols
33 Annex A (informative) Use of the term “security guarding”
a) guarding premises against unauthorized access or occupation, against outbreaks of disorder or against damage;
b) guarding property against destruction or damage, against being stolen or against being otherwise dishonestly taken or obtained.
34 Bibliography
[1] GREAT BRITAIN. Private Security Industry Act 2001. London: The Stationery Office.
[2] GREAT BRITAIN. Health and Safety at Work etc. Act 1974. London: The Stationery Office.
[3] GREAT BRITAIN. Data Protection Act, 1998. London: The Stationery Office.
[4] GREAT BRITAIN. Rehabilitation of Offenders Act, 1974. London: The Stationery Office.
[5] GREAT BRITAIN. Race Relations Act, 1976. London: The Stationery Office.
[6] GREAT BRITAIN. Carers (Equal Opportunities) Act, 2004. London: The Stationery Office.

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BS 7499:2007
$167.15