BS EN ISO 9241-210:2019 – TC:2020 Edition
$217.84
Tracked Changes. Ergonomics of human-system interaction – Human-centred design for interactive systems
| Published By | Publication Date | Number of Pages |
| BSI | 2020 | 92 |
This document provides requirements and recommendations for human-centred design principles and activities throughout the life cycle of computer-based interactive systems. It is intended to be used by those managing design processes, and is concerned with ways in which both hardware and software components of interactive systems can enhance human–system interaction.
Computer-based interactive systems vary in scale and complexity. Examples include off-the-shelf (shrink-wrap) software products, custom office systems, process control systems, automated banking systems, Web sites and applications, and consumer products such as vending machines, mobile phones and digital television. Throughout this document, such systems are generally referred to as products, systems or services although, for simplicity, sometimes only one term is used.
This document provides an overview of human-centred design activities. It does not provide detailed coverage of the methods and techniques required for human-centred design, nor does it address health or safety aspects in detail. Although it addresses the planning and management of human-centred design, it does not address all aspects of project management.
The information in this document is intended for use by those responsible for planning and managing projects that design and develop interactive systems. It therefore addresses technical human factors and ergonomics issues only to the extent necessary to allow such individuals to understand their relevance and importance in the design process as a whole. It also provides a framework for human factors and usability professionals involved in human-centred design. Detailed human factors/ergonomics, usability and accessibility issues are dealt with more fully in a number of standards including other parts of ISO 9241 (see Annex A) and ISO 6385, which sets out the broad principles of ergonomics.
The requirements and recommendations in this document can benefit all parties involved in human-centred design and development. Annex B provides a checklist that can be used to support claims of conformance with this document.
PDF Catalog
| PDF Pages | PDF Title |
|---|---|
| 52 | National foreword |
| 54 | European foreword |
| 57 | Foreword |
| 58 | Introduction |
| 59 | 1 Scope 2 Normative references 3 Terms and definitions |
| 62 | 4 Rationale for adopting human-centred design |
| 64 | 5 Principles of human-centred design 5.1 General 5.2 The design is based upon an explicit understanding of users, tasks and environments 5.3 Users are involved throughout design and development |
| 65 | 5.4 The design is driven and refined by user-centred evaluation 5.5 The process is iterative |
| 66 | 5.6 The design addresses the whole user experience 5.7 The design team includes multidisciplinary skills and perspectives |
| 67 | 6 Planning human-centred design 6.1 General 6.2 Responsibility |
| 68 | 6.3 Content of plan 6.4 Integration with project plan 6.5 Timing and resources 7 Human-centred design activities 7.1 General |
| 70 | 7.2 Understanding and specifying the context of use 7.2.1 General |
| 71 | 7.2.2 Context-of-use description 7.2.3 Sufficient detail to support design 7.2.4 Context of use specified for design 7.3 Specifying the user requirements 7.3.1 General |
| 72 | 7.3.2 Identifying user and other stakeholder needs 7.3.3 Deriving user requirements 7.3.4 Resolving trade-offs between user requirements 7.3.5 Ensuring the quality of user requirements specifications |
| 73 | 7.4 Producing design solutions 7.4.1 General 7.4.2 Designing user tasks, user–system interaction and user interface to meet user requirements, taking into consideration the whole user experience |
| 74 | 7.4.3 Making design solutions more concrete |
| 75 | 7.4.4 Altering the design solutions based on user-centred evaluation and feedback 7.4.5 Communicating the design solution to those responsible for implementation 7.5 Evaluating the design 7.5.1 General |
| 76 | 7.5.2 Conducting user-centred evaluation 7.5.3 User-centred evaluation methods 7.5.4 User-based testing |
| 77 | 7.5.5 Inspection-based evaluation 7.5.6 Long-term monitoring |
| 78 | 8 Sustainability and human-centred design 9 Conformance |
| 80 | Annex A (informative) Overview of the ISO 9241 series |
| 81 | Annex B (informative) Sample procedure for assessing applicability and conformance |
| 91 | Bibliography |
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