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BS ISO 10009:2024

BS ISO 10009:2024

$198.66

Quality management. Guidance for quality tools and their application

Published By Publication Date Number of Pages
BSI 2024 68
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PDF Catalog

PDF Pages PDF Title
2 undefined
7 Foreword
8 Introduction
9 1 Scope
2 Normative references
3 Terms and definitions
4 Quality tools
4.1 General
10 4.2 ā€‹Review
5 Strategy
5.1 SWOT analysis
11 5.2 PESTLE analysis
5.3 Porterā€™s five or six forces
12 5.4 Vision and mission statements
5.4.1 Vision
5.4.2 Mission
5.5 Other relevant tools
13 6 Process approach and planning
6.1 SIPOC/COPIS (useful for identifying processes)
14 6.2 Turtle diagram
15 6.3 Control plan
16 6.4 Flow diagram/swim lane diagram/cross-functional flow chart
17 6.5 Authority matrix/RACI/RASCI
18 6.6 Other relevant tools
7 Risk and opportunity
7.1 SWIFT
7.2 Risk register/risk assessment
19 7.3 Failure mode and effects analysis (FMEA)
20 7.4 Traffic light/heat map
21 7.5 Other relevant tools
8 ā€‹Objectives and objective management
8.1 Kaizen
8.2 Hoshin Kanri (also known as the ā€œX-matrixā€)
23 8.3 Management by objectives (MBO)
8.4 Other relevant tools
9 Customer focus/perception
9.1 Quality function deployment (QFD)
24 9.2 Net promoter score (NPS)
25 9.3 Kano model
26 9.4 Pugh matrix / Decision matrix
27 9.5 Other relevant tools
10 Process performance
10.1 Theory of constraints (ToC)
28 10.2 Value stream management (VSM)
29 10.3 Process wastes/muda
30 10.4 Work breakdown structure (WBS)
10.5 Spaghetti diagram
31 10.6 5S
32 10.7 Overall equipment effectiveness (OEE)
33 10.8 Production levelling (Heijunka)
10.9 Other relevant tools
11 Inventory management/preservation
11.1 Kanban
34 11.2 Just-in-time (JIT)
11.3 Other relevant tools
12 Detection and prevention
12.1 Error proofing/poka-yoke
35 12.2 Visual aid
12.3 Cost of quality (COQ)
36 12.4 Other relevant tools
13 Process control tools
13.1 General
13.2 Box plot
37 13.3 Pie chart
38 13.4 Radar chart/spider diagram
39 13.5 Pre-control
13.6 Critical to quality (CTQ) trees
40 13.7 Pareto chart
41 13.8 Gage repeatability and reproducibility (GR&R)
42 13.9 Other relevant tools
14 Corrective action/problem analysis
14.1 Root cause analysis (RCA)
14.2 Decision tree
43 14.3 Fault tree analysis (FTA)
44 14.4 Five whys analysis
45 14.5 Fishbone/Ishikawa diagrams
46 14.6 Is/is not analysis
14.7 Other relevant tools
47 15 Improvement
15.1 Benchmarking
15.2 Affinity diagram
15.3 Quality circles / QC circles
48 15.4 Brainstorming
15.5 Six Thinking Hats
49 15.6 Other relevant tools
16 Families of management tools
16.1 Six Sigma programme
50 16.2 Total quality management (TQM)
16.3 Other relevant tools
51 Annex A (informative) Overview of Plan-Do-Check-Act techniques
55 Annex B (informative) Storyboard examples for quality tool application
59 Annex C (informative) Summary of the attributes of quality tools
63 Bibliography

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BS ISO 10009:2024
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