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BS ISO 14785:2014

BS ISO 14785:2014

$102.76

Tourist information offices. Tourist information and reception services. Requirements

Published By Publication Date Number of Pages
BSI 2014 22
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This International Standard establishes minimum quality requirements for services provided by tourist information offices (TIO) of any type and size, whether publicly or privately operated, in order to satisfy visitors’ expectations.

PDF Catalog

PDF Pages PDF Title
6 Foreword
7 Introduction
9 Section sec_1
Section sec_2
Section sec_2.1
Section sec_2.2
Section sec_3
Section sec_3.1
Section sec_3.1.1
1 Scope
2 Terms and definitions
3 Service provision
3.1 Reception of visitors
10 Section sec_3.1.2
Section sec_3.1.3
Section sec_3.1.4
11 Section sec_3.2
Section sec_3.2.1
3.2 Provision of information
12 Section sec_3.2.2
Section sec_3.2.3
Section sec_3.3
3.3 Commercial activities
13 Section sec_3.4
Section sec_3.5
Section sec_4
Section sec_4.1
3.4 Statistics and analysis
3.5 Communication and promotion
4 Resources
4.1 Human resources
14 Section sec_4.2
Section sec_4.3
4.2 Infrastructure, facilities and equipment
4.3 Communications technologies
15 Annex sec_A
AnnexĀ A
(informative)

Consumersā€™ rights

16 Annex sec_B
AnnexĀ B
(informative)

Environmental awareness

17 Annex sec_C
AnnexĀ C
(informative)

The Responsible Tourist and Traveller

18 Annex sec_D
AnnexĀ D
(informative)

Accessibility

19 Reference ref_1
Reference ref_2
Reference ref_3
Bibliography

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BS ISO 14785:2014
$102.76