BS ISO 18091:2019

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Quality management systems. Guidelines for the application of ISO 9001 in local government

Published By	Publication Date	Number of Pages
BSI	2019	90

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Description

This document gives guidelines for local governments on understanding and implementing a quality management system that meets the requirements of ISO 9001:2015, in order to meet the needs and expectations of their customers/citizens and all other relevant interested parties by consistently providing them with products and services.

It promotes implementing a quality management system in a responsible and accountable manner, through the application of ISO 9001 on a comprehensive basis. These guidelines do not add, change or modify the requirements of ISO 9001.

It is applicable to all local government processes at all levels (i.e. strategical, tactical-managerial and operational) in order to constitute a comprehensive quality management system that focuses on the local government achieving its objectives. The comprehensive character of this system is essential to ensure that all the areas of the local government have a specified level of reliability (i.e. effectiveness of the processes).

Annex A, as a starting point for users of this document, gives a diagnostic methodology for local governments to evaluate the scope and maturity of their processes and products and services. Annex B gives the processes necessary to provide reliable products and services to customers/citizens.

PDF Catalog

PDF Pages	PDF Title
2	National foreword
7	Foreword
8	Introduction
17	1 Scope
18	2 Normative references 3 Terms and definitions
21	4 Context of the organization 4.1 Understanding the organization and its context 4.2 Understanding the needs and expectations of interested parties
22	4.3 Determining the scope of the quality management system
23	4.4 Quality management system and its processes
24	5 Leadership 5.1 Leadership and commitment 5.1.1 General
25	5.1.2 Customer focus
26	5.2 Policy 5.2.1 Establishing the quality policy
27	5.2.2 Communicating the quality policy 5.3 Organizational roles, responsibilities and authorities
28	6 Planning 6.1 Actions to address risks and opportunities
29	6.2 Quality objectives and planning to achieve them
31	6.3 Planning of changes
32	7 Support 7.1 Resources 7.1.1 General 7.1.2 People
33	7.1.3 Infrastructure 7.1.4 Environment for the operation of processes
34	7.1.5 Monitoring and measuring resources
35	7.1.6 Organizational knowledge
36	7.2 Competence
37	7.3 Awareness 7.4 Communication
38	7.5 Documented information 7.5.1 General
39	7.5.2 Creating and updating
40	7.5.3 Control of documented information
41	8 Operation 8.1 Operational planning and control
42	8.2 Requirements for products and services 8.2.1 Customer communication 8.2.2 Determining the requirements related to products and services
43	8.2.3 Review of the requirements related to products and services
44	8.2.4 Changes to requirements for products and services 8.3 Design and development of products and services 8.3.1 General
45	8.3.2 Design and development planning
46	8.3.3 Design and development inputs
47	8.3.4 Design and development controls
48	8.3.5 Design and development outputs
49	8.3.6 Design and development changes
50	8.4 Control of externally provided processes, products and services 8.4.1 General
51	8.4.2 Type and extent of control 8.4.3 Information for external providers
52	8.5 Production and service provision 8.5.1 Control of production and service provision
54	8.5.2 Identification and traceability
55	8.5.3 Property belonging to customers or external providers
56	8.5.4 Preservation 8.5.5 Post-delivery activities
57	8.5.6 Control of changes 8.6 Release of products and services
58	8.7 Control of nonconforming outputs
59	9 Performance evaluation 9.1 Monitoring, measurement, analysis and evaluation 9.1.1 General
60	9.1.2 Customer satisfaction 9.1.3 Analysis and evaluation
62	9.2 Internal audit
63	9.3 Management review 9.3.1 General
64	9.3.2 Management review inputs
65	9.3.3 Management review outputs
66	10 Improvement 10.1 General
67	10.2 Nonconformity and corrective action
68	10.3 Continual improvement
69	Annex A (informative) Local government assessment tool for integral quality management
82	Annex B (informative) Processes for integral quality management
84	Annex C (informative) Integral citizen observatories
85	Annex D (informative) Relationship between the UN Sustainable Development Goals and other measurement and management systems with this document
89	Bibliography

Additional information

Status	Confirmed
Pages	90
Publication Date	2019-03-27
ISBN	978 0 580 99082 3
Standard Number	BS ISO 18091:2019
Title	Quality management systems. Guidelines for the application of ISO 9001 in local government
Identical National Standard Of	ISO 18091
Descriptors	Quality management, Planning, Consumer-supplier relations, Quality assurance, Management, Quality assurance systems, Quality, Process control, Conformity
Publisher	BSI
Committee	QS/1
ICS Codes	03.160 - Law. Administration

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BS ISO 18091:2019

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