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BS ISO 22525:2020 2021

BS ISO 22525:2020 2021

$142.49

Tourism and related services. Medical tourism. Service requirements

Published By Publication Date Number of Pages
BSI 2021 28
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This document establishes the requirements and recommendations for facilitators and healthcare providers in medical tourism.

This document intends to ensure quality service provision for tourists in order to meet the expectations of tourists travelling for medical reasons as a primary motivation.

This document does not apply to thalassotherapy centres, medical spas or wellness spas.

PDF Catalog

PDF Pages PDF Title
2 National foreword
7 Foreword
8 Introduction
9 1 Scope
2 Normative references
3 Terms and definitions
10 4 General requirements
4.1 General
11 4.2 Visa arrangements
4.3 Concierge services
4.3.1 General
4.3.2 Foreign languages and translation services
12 4.3.3 Transportation services
4.3.4 Accommodation services
4.4 Medical tourist satisfaction monitoring and action plan
5 Requirements for facilitators
5.1 General
13 5.2 Pre-travel and pre-treatment
14 5.3 Treatment
5.4 Post-treatment
5.4.1 General
5.4.2 Return home and follow-up
6 Requirements for healthcare providers
6.1 General
6.2 Information
6.2.1 Information about the healthcare provider
15 6.2.2 Information about the treatments
6.3 General service provision
16 6.4 Staff
6.4.1 Staff planning and coordination
6.4.2 Qualification requirements
6.4.3 Training
17 6.5 Medical service provision
6.5.1 Admission process
6.5.2 Medical tourist history
6.5.3 Informed consent
18 6.5.4 Rooms
6.5.5 Discharge
19 6.5.6 The medical tourist’s follow-up
6.6 Nutrition
20 6.7 Safety and security
6.7.1 General
6.7.2 Food safety
6.7.3 Pest control and disinfection
21 6.7.4 Security measures and medical tourist properties
6.7.5 Fire risk assessment and protection
6.7.6 Emergency and evacuation plan
6.8 Cleaning, disinfection, sterilization and maintenance
6.8.1 Cleaning, disinfection and sterilization
22 6.8.2 Maintenance
23 Annex A (informative) Rights and duties of the medical tourist
25 Annex B (normative) Minimum competency requirements and recommendations for facilitators
27 Bibliography

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BS ISO 22525:2020 2021
$142.49