🔥🔥 Don’t Miss Out on Our End of Autumn Sale. If you have any questions, feel free to click the bottom right corner to contact our customer service..

Concat us[email protected]
Shopping Cart

No products in the cart.

🔍
BS ISO 24510:2024

BS ISO 24510:2024

$198.66

Activities relating to drinking water and wastewater services. Guidelines for the assessment and for the improvement of the service to users

Published By Publication Date Number of Pages
BSI 2024 62
PDF Format Searchable Printable Preview Now
Guaranteed Safe Checkout
Categories: ,

If you have any questions, feel free to reach out to our online customer service team by clicking on the bottom right corner. We’re here to assist you 24/7.
Email:[email protected]

PDF Catalog

PDF Pages PDF Title
2 undefined
8 Foreword
9 Introduction
13 1 Scope
2 Normative references
3 Terms and definitions
14 4 Elements of the service relating to users
4.1 General
4.2 Access to water services
15 4.3 Provision of the service
4.3.1 Application and termination of the service
4.3.2 Water services
4.3.3 Water quality
4.4 Contract management and billing
4.4.1 Service agreement
4.4.2 Billing
4.5 Promoting a good relationship with users
4.6 Protection of the environment
4.7 Safety and emergency management
16 5 ​Objectives for the service in respect of users’ needs and expectations
5.1 General
5.2 Access to water services
5.3 Provision of the service
5.3.1 Time to establish new service provisions
5.3.2 Repairs
5.3.3 Price of service
5.3.4 Quantity of water services
5.3.5 Water quality
17 5.3.6 Level of service
5.3.7 Coverage and availability of water services
5.4 Contract management and billing
5.4.1 Availability of a clear service agreement
5.4.2 Water consumption
18 5.4.3 Accuracy of billing
5.4.4 Response to billing complaints
5.4.5 Clarity of billing
5.4.6 Methods of payment
5.5 Promoting a good relationship with users
5.5.1 General
5.5.2 Written contact
5.5.3 Telephone contact
5.5.4 User visits to the offices of the water utility
19 5.5.5 Online customer relationship service
5.5.6 Social media
5.5.7 Visits to the user
5.5.8 Complaints and requests
5.5.9 Notification of restrictions and interruptions
5.5.10 Notification of an abnormal water situation
5.5.11 Availability of service information
5.5.12 Community activities
5.5.13 Participation of the users
20 5.6 Protection of the environment
5.6.1 Sustainable use of natural resources
5.6.2 Wastewater treatment
5.6.3 Environmental impact
5.7 Safety and emergency management
5.8 Higher user and regulatory demand
5.9 Available technologies
21 6 Guidelines for satisfying users’ needs and expectations
6.1 General
6.2 Access to water services
22 6.3 Provision of the service
6.3.1 Time to establish new service provisions
6.3.2 Repairs
6.3.3 Price of service
23 6.3.4 Quantity of drinking water supply
6.3.5 Drinking water quality
6.3.6 Aesthetic aspects of water
6.3.7 Pressure of drinking water supply
6.3.8 Continuity of drinking water supply
24 6.3.9 Coverage and availability of drinking water services
6.3.10 Coverage and availability of wastewater services
6.3.11 Stormwater management
25 6.4 Contract management and billing
6.4.1 Content of the service agreement and water consumption measurement
27 6.4.2 Response to billing complaints
6.4.3 Clarity of billing
6.4.4 Methods of payment
28 6.4.5 Payment management
29 6.5 Promoting a good relationship with users
6.5.1 General
6.5.2 Written contact
6.5.3 Telephone contact
6.5.4 User visits to the offices of the water utility
6.5.5 Online customer relationship service
30 6.5.6 Social media
6.5.7 Visits to the user
6.5.8 Complaints and requests
6.5.9 Notification of restrictions and interruptions
6.5.10 Notification of an abnormal water situation
31 6.5.11 Availability of service information
32 6.5.12 Community activities
6.5.13 Participation of the users
6.6 Protection of the environment
6.6.1 Sustainable use of natural resources
33 6.6.2 Wastewater treatment
6.6.3 Environmental impact
6.7 Safety and emergency management
34 7 ​Assessment criteria for service to users
7.1 General
7.2 Access to water services
7.3 Provision of the service
7.3.1 Time to establish new service provisions
35 7.3.2 Repairs
7.3.3 Price of service
7.3.4 Quantity of drinking water supply
7.3.5 Drinking water quality
7.3.6 Aesthetic aspects of water
7.3.7 Pressure of drinking water supply
36 7.3.8 Continuity of drinking water supply
7.3.9 Coverage and availability of drinking water services
7.3.10 Coverage and availability of wastewater services
7.3.11 Property flooding by wastewater
7.3.12 Property flooding by stormwater
37 7.4 Contract management and billing
7.4.1 Content of the service agreement and consumption measurement
7.4.2 Accuracy of billing
7.4.3 Response to billing complaints
7.4.4 Clarity of billing
38 7.4.5 Methods of payment
7.5 Promoting a good relationship with users
7.5.1 General
7.5.2 Written contact
7.5.3 Telephone contact
7.5.4 User visits to the offices of the water utility
7.5.5 Online customer relationship service
39 7.5.6 Social media
7.5.7 Visits to the user
7.5.8 Complaints and requests
7.5.9 Notification of restrictions and interruptions
7.5.10 Notification of an abnormal water situation
40 7.5.11 Availability of service information
7.5.12 Community activities
7.5.13 Participation of the users
7.6 Protection of the environment
7.6.1 Sustainable use of natural resources
7.6.2 Wastewater treatment
41 7.6.3 Stormwater treatment
7.6.4 Environmental impact
7.7 Safety and emergency management
8 ​Assessment of water services
8.1 General
42 8.2 ​Assessment policy
8.3 Goal and scope of the assessment
8.4 Parties involved in the assessment
43 8.5 Methodology of assessment
8.6 Service assessment criteria
8.7 Resources to conduct the assessment
44 8.8 The production of output and recommendations for the use of the output
9 Performance indicators
9.1 General
9.2 Performance indicator systems
9.2.1 Key components of a performance indicator system
9.2.2 Performance indicators
45 9.2.3 Variables
9.2.4 Context information
9.3 Quality of the information
46 9.4 Example of a performance indicator
47 Annex A (informative) Example of performance indicators
58 Annex B (informative) Example of confidence-grading schemefor performance indicator systems
60 Bibliography

Related products

BS ISO 24510:2024
$198.66