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BS ISO 32111:2023

BS ISO 32111:2023

$142.49

Transaction assurance in E-commerce. Principles and framework

Published By Publication Date Number of Pages
BSI 2023 32
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PDF Catalog

PDF Pages PDF Title
2 National foreword
7 Foreword
8 Introduction
9 1 Scope
2 Normative references
3 Terms and definitions
4 Framework of e-commerce transaction assurance
10 5 Principles
5.1 General
5.2 Authenticity
11 5.3 Accountability
5.4 Accessibility
5.5 Security
5.6 Privacy
6 Participants in e-commerce transactions
12 7 Activities during the transaction process
7.1 General
13 7.2 Activities during pre-transaction phase
7.2.1 General
7.2.2 Account registration
14 7.2.3 Verification of registered information
7.2.4 Preparation of third-party service
7.2.5 Releasing transaction-related information
15 7.3 Activities during in-transaction phase
7.3.1 General
7.3.2 Placement of electronic order
7.3.3 Confirmation of electronic order
7.3.4 Choice of payment method
16 7.3.5 Payment for purchased products
7.3.6 Delivery of purchased products
7.3.7 Customs clearance
7.3.8 Receipt with confirmation
17 7.4 Activities during post-transaction phase
7.4.1 General
7.4.2 Performance evaluation
7.4.3 Resolving disputes
18 7.4.4 Return of products
7.4.5 Refund of payment
7.4.6 Compensation for transaction loss
7.4.7 Maintenance and technical support
19 8 Assurance elements
8.1 General
20 8.2 Identity information
8.3 Qualification information
8.4 Terms of use
8.5 Third-party service rule
21 8.6 Online reputation information
8.7 Product information
22 8.8 Transaction document
8.9 Multiple payment methods
8.10 Payment security rule
8.11 Delivery rule
23 8.12 Customs clearance rule
8.13 Performance evaluation rule
8.14 Dispute resolution rule
8.15 Return and refund rules
24 8.16 Compensation rules
8.17 Maintenance and technical support rule
25 Annex A (informative) List of principles in e-commerce and equivalent activities
27 Annex B (informative) List of principles in e-commerce and equivalent assurance elements
29 Annex C (informative) Correlation between transaction activities and assurance elements
30 Bibliography

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BS ISO 32111:2023
$142.49