BSI 15/30274539 DC:2015 Edition
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BS ISO 18480-2. Facilities Management. Part 2. Guidance on strategic sourcing and the development of agreements
| Published By | Publication Date | Number of Pages |
| BSI | 2015 | 68 |
PDF Catalog
| PDF Pages | PDF Title |
|---|---|
| 10 | 1 Scope 2 Normative references 3 Terms and definitions |
| 14 | 4 List of abbreviated terms 5 Sourcing strategy and understanding the core business context 5.1 Sourcing strategy |
| 15 | 5.2 Strategic, tactical and operational level |
| 17 | 6 Sourcing process in FM 6.1 Process flow chart 6.2 Identify and analyze current and future needs and expectations |
| 19 | 6.3 Translate needs into requirements |
| 20 | 6.4 Determine the service levels |
| 21 | 6.5 Identify service delivery options |
| 22 | 6.6 Business case development and analyzis 6.6.1 General |
| 23 | 6.6.2 Financial considerations 6.6.3 Investment strategy 6.6.4 Estimate costs and added value |
| 24 | 6.6.5 Pricing strategy 6.6.5.1 General 6.6.5.2 Price and rate mechanisms 6.6.5.3 Performance-based payments |
| 25 | 6.6.6 Risk analyzis |
| 26 | 6.6.7 Different levels of agreement 6.6.8 Project strategy 6.6.9 Establish a business case for service options |
| 27 | 6.7 Select preferred sourcing/service delivery option |
| 28 | 7 Facility services provision 7.1 Principal options |
| 29 | 7.2 Internal service provision 7.3 External service provision |
| 30 | 8 Main characteristics of FM agreements 8.1 General |
| 31 | 8.2 Essential components 8.2.1 Term 8.2.2 Subcontracting 8.2.3 Allocation of management responsibility and communication |
| 32 | 8.2.4 Service Levels Agreements (SLA) 8.2.5 Termination of contracts 8.3 Agreement structure and content 9 Common considerations in agreements 9.1 General 9.2 Flexibility |
| 34 | 9.8 Communication 9.9 Regulations 9.10 Standards 9.11 Termination of agreements 10 Preparation and development of an agreement 10.1 General |
| 35 | 10.2 Preparation phase 10.3 Pre-qualification phase |
| 36 | 10.4 Tender/negotiation phase 10.5 Agreement preparation phase 10.6 Signature phase 10.7 Implementation phase 10.7.1 Mobilization phase 10.7.2 Validation phase |
| 37 | 10.7.3 Operational phase 10.7.4 Termination phase 11 Measuring effectiveness and outputs 11.1 General 11.2 Measuring effectiveness |
| 38 | 11.3 Outputs |
| 39 | Annex A (informative) Example of requirements for a service |
| 41 | Annex B (informative) Example of a business case content B.1 General B.2 Examples of a business case |
| 43 | Annex C (informative) Structure of an agreement – General clauses C.1 The agreement structure |
| 56 | Annex D (informative) Service Level Agreements – Benefits, preparation and structure of an agreement (SLA clauses) D.1 General |
| 57 | D.2 Key attributes of SLAs |
| 58 | D.3 Process for preparing an SLA |
| 60 | D.4 Success factors |
| 61 | D.5 Structure of an agreement – SLA clauses |
