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BSI PD ISO/IEC TS 20000-11:2021

BSI PD ISO/IEC TS 20000-11:2021

$198.66

Information technology. Service management – Guidance on the relationship between ISO/IEC 20000-1 and service management frameworks: ITIL®

Published By Publication Date Number of Pages
BSI 2021 64
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This document provides guidance on the relationship between ISO/IEC 20000–1 and a commonly used service management framework, ITIL 4. It can be used by any organization or person wishing to understand how ITIL can be used with ISO/IEC 20000–1, including:

  1. an organization that has claimed or demonstrated or intends to claim or demonstrate conformity to the requirements specified in ISO/IEC 20000–1 and is seeking guidance on the use of ITIL to establish and improve an SMS and the services;

  2. an organization that already uses ITIL and is seeking guidance on how ITIL can be used to support efforts to demonstrate conformity to the requirements specified in ISO/IEC 20000–1 ;

  3. an assessor or auditor who wishes to understand the use of ITIL as a support in achieving the requirements specified in ISO/IEC 20000–1 .

Clause 4 describes how ITIL can support the demonstration of conformity to ISO/IEC 20000–1. Clause 5 correlates the ITIL documents to requirements in ISO/IEC 20000–1. The tables in Annex A correlate terms and clauses in ISO/IEC 20000–1 to ITIL and vice versa; the tables in Annex B correlate clauses in ISO/IEC 20000-1 to the ITIL 4 publications and vice versa.

PDF Catalog

PDF Pages PDF Title
2 undefined
6 Foreword
7 Introduction
9 1 Scope
2 Normative references
3 Terms and definitions
10 4 ISO/IEC 20000–1 and ITIL 4
4.1 Introduction to ISO/IEC 20000–1
11 4.2 Introduction to ITIL 4
4.2.1 General
4.2.2 The four dimensions model
12 4.2.3 The ITIL service value system
4.2.4 Governance
13 4.2.5 Continual improvement
4.2.6 The ITIL guiding principles
14 4.2.7 The ITIL service value chain
15 4.2.8 The ITIL practices
16 4.2.9 Value streams
4.3 Relationship between ISO/IEC 20000–1 and ITIL
17 5 Correlation of ITIL to ISO/IEC 20000–1
5.1 General
5.2 ITIL Foundation – ITIL 4 Edition
5.3 ITIL 4: Drive Stakeholder Value
5.4 ITIL 4: Direct, Plan and Improve
5.5 ITIL 4: Create, Deliver and Support
18 5.6 ITIL 4: High-velocity IT
5.7 ITIL 4: Digital and IT Strategy
5.8 ITIL Practice Guides
19 Annex A (informative) Correlation of ISO/IEC 20000–1:2018 to ITIL 4 Terms and definitions
38 Annex B (informative) Correlation of ISO/IEC 20000–1:2018 clauses to ITIL 4
61 Bibliography
62 Blank Page

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BSI PD ISO/IEC TS 20000-11:2021
$198.66