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BSI PD ISO/IEC TS 20000-15:2024

BSI PD ISO/IEC TS 20000-15:2024

$167.15

Information technology. Service management – Guidance on the application of Agile and DevOps principles in a service management system

Published By Publication Date Number of Pages
BSI 2024 44
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PDF Catalog

PDF Pages PDF Title
2 undefined
7 Foreword
8 Introduction
9 1 Scope
2 Normative references
3 Terms and definitions
12 4 Introduction to ISO/IEC 20000–1:2018
14 5 Agile within an SMS based on ISO/IEC 20000–1
5.1 Background of Agile
5.2 Agile Principles
5.2.1 Overview
5.2.2 Agile Manifesto
15 5.2.3 List of Agile Principles
5.3 Agile and services
5.3.1 Value in a service environment
16 5.3.2 Value, customers and uncertainty in services
17 5.4 Defining objectives
18 5.5 High-uncertainty contracts
19 5.6 How to achieve the service objectives
5.7 Agile learning
20 5.8 The Agile team in a service context
5.8.1 Customer collaboration
21 5.8.2 Servant leadership
5.8.3 Continuous improvement
22 5.8.4 Competence
5.8.5 Agile culture
5.9 Metrics
23 5.10 Change management
5.10.1 Change and the SMS
5.10.2 Operational change management and release and deployment management
24 5.11 Simplicity and efficiency
5.12 The role of documented information
25 5.13 Compatibility of Agile with service management
6 DevOps within an SMS based on ISO/IEC 20000-1
6.1 General
26 6.2 DevOps principles
27 6.3 Customer-centric action
6.4 Create with the end in mind
6.5 End-to-end responsibility
28 6.6 Cross-functional autonomous teams
6.7 Continuous improvement
6.8 Automate everything
29 6.9 Shift-left and continuous everything
6.9.1 Shift-left
6.9.2 Continuous everything
30 6.10 Compatibility of DevOps with service management
31 7 Applying Agile and DevOps within an SMS
7.1 Benefits of applying Agile in an SMS
33 7.2 Benefits of applying DevOps in an SMS
34 7.3 Patterns and anti-patterns of applying Agile in an SMS
36 7.4 Patterns and anti-patterns of applying DevOps in an SMS
7.5 Using Agile and DevOps together
38 Annex A (informative) Summary correlation of ISO/IEC 20000-1:2018 clauses to Agile and DevOps concepts
42 Bibliography

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BSI PD ISO/IEC TS 20000-15:2024
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