{"id":347633,"date":"2024-10-20T00:27:13","date_gmt":"2024-10-20T00:27:13","guid":{"rendered":"https:\/\/pdfstandards.shop\/product\/uncategorized\/bsi-pd-iso-iec-ts-330542020\/"},"modified":"2024-10-25T23:58:21","modified_gmt":"2024-10-25T23:58:21","slug":"bsi-pd-iso-iec-ts-330542020","status":"publish","type":"product","link":"https:\/\/pdfstandards.shop\/product\/publishers\/bsi\/bsi-pd-iso-iec-ts-330542020\/","title":{"rendered":"BSI PD ISO\/IEC TS 33054:2020"},"content":{"rendered":"

This document defines a process reference model for the domain of service management.<\/p>\n

The model specifies a process architecture for the domain and comprises a set of processes. Each process is described in terms of process purpose and outcomes.<\/p>\n

The process reference model in this document is directed at assessment sponsors and competent assessors who wish to select a model, and associated documented process method, for assessment (for either capability determination or process improvement).<\/p>\n

PDF Catalog<\/h4>\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n
PDF Pages<\/th>\nPDF Title<\/th>\n<\/tr>\n
2<\/td>\nundefined <\/td>\n<\/tr>\n
6<\/td>\nForeword <\/td>\n<\/tr>\n
7<\/td>\nIntroduction <\/td>\n<\/tr>\n
9<\/td>\n1 Scope
2 Normative references
3 Terms and definitions
4 Overview of the process reference model <\/td>\n<\/tr>\n
11<\/td>\n5 Process descriptions
5.1 General <\/td>\n<\/tr>\n
12<\/td>\n5.2 COM.01 Communication management <\/td>\n<\/tr>\n
13<\/td>\n5.3 COM.02 Documentation management <\/td>\n<\/tr>\n
14<\/td>\n5.4 COM.03 Human resource management
5.5 COM.04 Improvement <\/td>\n<\/tr>\n
15<\/td>\n5.6 COM.05 Internal audit
5.7 COM.06 Management review <\/td>\n<\/tr>\n
16<\/td>\n5.8 COM.07 Non-conformity management
5.9 COM.08 Operational planning <\/td>\n<\/tr>\n
17<\/td>\n5.10 COM.09 Operational implementation and control <\/td>\n<\/tr>\n
18<\/td>\n5.11 COM.10 Performance evaluation <\/td>\n<\/tr>\n
19<\/td>\n5.12 COM.11 Risk management
5.13 RAA.1 Business relationship management <\/td>\n<\/tr>\n
20<\/td>\n5.14 RAA.2 Service level management
5.15 RAA.3 Service reporting <\/td>\n<\/tr>\n
21<\/td>\n5.16 RAA.4 Supplier management
5.17 RAA.5 Service catalogue management <\/td>\n<\/tr>\n
22<\/td>\n5.18 RAF.1 Incident management
5.19 RAF.2 Service request management <\/td>\n<\/tr>\n
23<\/td>\n5.20 RAF.3 Problem management
5.21 SAD.1 Budgeting and accounting for services
5.22 SAD.2 Demand management <\/td>\n<\/tr>\n
24<\/td>\n5.23 SAD.3 Capacity management
5.24 SAS.1 Service availability management <\/td>\n<\/tr>\n
25<\/td>\n5.25 SAS.2 Service continuity management
5.26 SAS.3 Information security management <\/td>\n<\/tr>\n
26<\/td>\n5.27 SDB.1 Service requirements definition
5.28 SDB.2 Service design
5.29 SDB.3 Service build and transition <\/td>\n<\/tr>\n
27<\/td>\n5.30 SDB.4 Release and deployment management
5.31 SDE.1 Service delivery <\/td>\n<\/tr>\n
28<\/td>\n5.32 SPC.1 Change management
5.33 SPC.2 Configuration management <\/td>\n<\/tr>\n
29<\/td>\n5.34 TOP.01 Leadership <\/td>\n<\/tr>\n
30<\/td>\nAnnex A (informative) The relationship between management system requirements and a process reference model <\/td>\n<\/tr>\n
79<\/td>\nAnnex B (informative) Statement of conformity to ISO\/IEC 33004 <\/td>\n<\/tr>\n
81<\/td>\nBibliography <\/td>\n<\/tr>\n<\/table>\n","protected":false},"excerpt":{"rendered":"

Information technology. Process assessment. Process reference model for service management<\/b><\/p>\n\n\n\n\n
Published By<\/td>\nPublication Date<\/td>\nNumber of Pages<\/td>\n<\/tr>\n
BSI<\/b><\/a><\/td>\n2020<\/td>\n82<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n","protected":false},"featured_media":347640,"template":"","meta":{"rank_math_lock_modified_date":false,"ep_exclude_from_search":false},"product_cat":[2641],"product_tag":[],"class_list":{"0":"post-347633","1":"product","2":"type-product","3":"status-publish","4":"has-post-thumbnail","6":"product_cat-bsi","8":"first","9":"instock","10":"sold-individually","11":"shipping-taxable","12":"purchasable","13":"product-type-simple"},"_links":{"self":[{"href":"https:\/\/pdfstandards.shop\/wp-json\/wp\/v2\/product\/347633","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/pdfstandards.shop\/wp-json\/wp\/v2\/product"}],"about":[{"href":"https:\/\/pdfstandards.shop\/wp-json\/wp\/v2\/types\/product"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/pdfstandards.shop\/wp-json\/wp\/v2\/media\/347640"}],"wp:attachment":[{"href":"https:\/\/pdfstandards.shop\/wp-json\/wp\/v2\/media?parent=347633"}],"wp:term":[{"taxonomy":"product_cat","embeddable":true,"href":"https:\/\/pdfstandards.shop\/wp-json\/wp\/v2\/product_cat?post=347633"},{"taxonomy":"product_tag","embeddable":true,"href":"https:\/\/pdfstandards.shop\/wp-json\/wp\/v2\/product_tag?post=347633"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}