{"id":659775,"date":"2024-11-06T02:46:12","date_gmt":"2024-11-06T02:46:12","guid":{"rendered":"https:\/\/pdfstandards.shop\/product\/uncategorized\/jis-q-20000-12012\/"},"modified":"2024-11-06T02:46:12","modified_gmt":"2024-11-06T02:46:12","slug":"jis-q-20000-12012","status":"publish","type":"product","link":"https:\/\/pdfstandards.shop\/product\/publishers\/jis\/jis-q-20000-12012\/","title":{"rendered":"JIS Q 20000-1:2012"},"content":{"rendered":"<p>General<\/p>\n<p>\nThis Standard is a service management system (SMS) standard.<\/p>\n<p>\nIt specifies requirements for the service provider to plan, establish, implement, operate, monitor, review, maintain and improve an SMS.<\/p>\n<p>\nThe requirements include the design, transition, delivery and improvement of services to fulfil service requirements.<\/p>\n<p>\nThis Standard can be used by:<\/p>\n<p>\na) an organization seeking services from service providers and requiring assurance that their service requirements will be fulfilled;<\/p>\n<p>\nb) an organization that requires a consistent approach by all its service providers, including those in a supply chain;<\/p>\n<p>\nc) a service provider that intends to demonstrate its capability for the design, transition, delivery and improvement of services that fulfil service requirements;<\/p>\n<p>\nd) a service provider to monitor, measure and review its service management processes and services;<\/p>\n<p>\ne) a service provider to improve the design, transition and delivery of services through effective implementation and operation of an SMS;<\/p>\n<p>\nf) an assessor or auditor as the criteria for a conformity assessment of a service providers SMS to the requirements in this Standard.<\/p>\n","protected":false},"excerpt":{"rendered":"<p><b>Information technology-Service management &#8211; Part 1: Service management system requirements<\/b><\/p>\n<table style=\"width: 100%\" border=\"0\" cellspacing=\"0\" cellpadding=\"0\">\n<tbody>\n<tr>\n<td>Published By<\/td>\n<td>Publication Date<\/td>\n<td>Number of Pages<\/td>\n<\/tr>\n<tr>\n<td><a href=\"https:\/\/pdfstandards.shop\/product-category\/publishers\/jis\/\"><b>JIS<\/b><\/a><\/td>\n<td>2012-09-20<\/td>\n<td>37<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n","protected":false},"featured_media":659789,"template":"","meta":{"rank_math_lock_modified_date":false,"ep_exclude_from_search":false},"product_cat":[81,655,2655],"product_tag":[],"class_list":{"0":"post-659775","1":"product","2":"type-product","3":"status-publish","4":"has-post-thumbnail","6":"product_cat-03-080-99","7":"product_cat-35-020","8":"product_cat-jis","10":"first","11":"instock","12":"sold-individually","13":"shipping-taxable","14":"purchasable","15":"product-type-simple"},"_links":{"self":[{"href":"https:\/\/pdfstandards.shop\/wp-json\/wp\/v2\/product\/659775","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/pdfstandards.shop\/wp-json\/wp\/v2\/product"}],"about":[{"href":"https:\/\/pdfstandards.shop\/wp-json\/wp\/v2\/types\/product"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/pdfstandards.shop\/wp-json\/wp\/v2\/media\/659789"}],"wp:attachment":[{"href":"https:\/\/pdfstandards.shop\/wp-json\/wp\/v2\/media?parent=659775"}],"wp:term":[{"taxonomy":"product_cat","embeddable":true,"href":"https:\/\/pdfstandards.shop\/wp-json\/wp\/v2\/product_cat?post=659775"},{"taxonomy":"product_tag","embeddable":true,"href":"https:\/\/pdfstandards.shop\/wp-json\/wp\/v2\/product_tag?post=659775"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}