🔥🔥 Don’t Miss Out on Our End of Autumn Sale. If you have any questions, feel free to click the bottom right corner to contact our customer service..

Concat us[email protected]
Shopping Cart

No products in the cart.

🔍
BS EN ISO 9004:2018

BS EN ISO 9004:2018

$215.11

Quality management. Quality of an organization. Guidance to achieve sustained success

Published By Publication Date Number of Pages
BSI 2018 70
PDF Format Searchable Printable Preview Now
Guaranteed Safe Checkout
Categories: ,

If you have any questions, feel free to reach out to our online customer service team by clicking on the bottom right corner. We’re here to assist you 24/7.
Email:[email protected]

This document gives guidelines for enhancing an organization’s ability to achieve sustained success. This guidance is consistent with the quality management principles given in ISO 9000:2015.

This document provides a self-assessment tool to review the extent to which the organization has adopted the concepts in this document.

This document is applicable to any organization, regardless of its size, type and activity.

PDF Catalog

PDF Pages PDF Title
2 National foreword
4 European foreword
7 Foreword
8 Introduction
11 1 Scope
2 Normative references
3 Terms and definitions
4 Quality of an organization and sustained success
4.1 Quality of an organization
12 4.2 Managing for the sustained success of an organization
13 5 Context of an organization
5.1 General
5.2 Relevant interested parties
5.3 External and internal issues
14 6 Identity of an organization
6.1 General
15 6.2 Mission, vision, values and culture
7 Leadership
7.1 General
16 7.2 Policy and strategy
18 7.3 Objectives
7.4 Communication
8 Process management
8.1 General
19 8.2 Determination of processes
20 8.3 Responsibility and authority for processes
8.4 Managing processes
21 9 Resource management
9.1 General
22 9.2 People
9.2.1 General
9.2.2 Engagement of people
9.2.3 Empowerment and motivation of people
23 9.2.4 Competence of people
9.3 Organizational knowledge
24 9.4 Technology
9.5 Infrastructure and work environment
9.5.1 General
9.5.2 Infrastructure
9.5.3 Work environment
25 9.6 Externally provided resources
9.7 Natural resources
26 10 Analysis and evaluation of an organization’s performance
10.1 General
10.2 Performance indicators
28 10.3 Performance analysis
10.4 Performance evaluation
29 10.5 Internal audit
30 10.6 Self-assessment
10.7 Reviews
31 11 Improvement, learning and innovation
11.1 General
11.2 Improvement
32 11.3 Learning
11.4 Innovation
11.4.1 General
33 11.4.2 Application
11.4.3 Timing and risk
34 Annex A (informative) Self-assessment tool
68 Bibliography

Related products

BS EN ISO 9004:2018
$215.11