BS ISO 10014:2021 – TC

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Tracked Changes. Quality management systems. Managing an organization for quality results. Guidance for realizing financial and economic benefits

Published By	Publication Date	Number of Pages
BSI	2021	82

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Categories: 03.120.10 - Quality management and quality assurance, BSI

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Description

This document gives guidelines for realizing financial and economic benefits by applying a top-down structured approach to achieving financial and economic benefits. The structured approach uses the quality management principles and quality management system described in the ISO 9000 family of management system standards to:

monitor and manage trends in key performance metrics;
take improvement action based on the observed metrics.

This document is directed specifically to the top management of an organization.

This document is applicable to any organization, whether from the public, private or not-for-profit sector, regardless of its business model, revenue, number of employees, diversity of product and service offerings, organizational culture, complexity of processes, place or number of locations.

This document complements ISO 9001:2015 and ISO 9004:2018 for performance improvements and provides examples of achievable benefits from the application of concepts in those standards. This document identifies associated practical management methods and tools to assist in realizing the benefits.

PDF Catalog

PDF Pages	PDF Title
1	30446310
55	A-30399853
56	National foreword
60	Foreword
61	Introduction
63	1 Scope 2 Normative references 3 Terms and definitions
65	4 Top-down structured approach to realize financial and economic benefits 4.1 Overview
66	4.2 Top-down structured approach 4.2.1 General 4.2.2 Stage 1 — Analysis of results
67	4.2.3 Stage 2 — Analysis of processes
69	4.2.4 Review and approve results of action taken
70	Annex A (informative) Financial and economic benefits, related metrics and linkage to quality management principles
72	Annex B (informative) Examples of a structured approach to business performance improvement
78	Annex C (informative) Self-assessment tool
80	Annex D (informative) Application of quality management system requirements
81	Bibliography

Additional information

Status	Definitive
Pages	82
Publication Date	2021-11-15
ISBN	978 0 539 19926 0
Standard Number	BS ISO 10014:2021 – TC
Title	Tracked Changes. Quality management systems. Managing an organization for quality results. Guidance for realizing financial and economic benefits
Descriptors	Consumers, Economics, Planning, Economic processes, Effectiveness, Economic development, Organizations, Quality management, Management operations, Systemology, Quality assurance systems, Performance, Management, Efficiency, Quality, Management techniques, Quality auditing, Policy
Publisher	BSI
Committee	QS/1/3
ICS Codes	03.120.10 - Quality management and quality assurance

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BS ISO 10014:2021 – TC

PDF Catalog

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