{"id":355945,"date":"2024-10-20T01:10:13","date_gmt":"2024-10-20T01:10:13","guid":{"rendered":"https:\/\/pdfstandards.shop\/product\/uncategorized\/bs-iso-100082013\/"},"modified":"2024-10-26T01:30:11","modified_gmt":"2024-10-26T01:30:11","slug":"bs-iso-100082013","status":"publish","type":"product","link":"https:\/\/pdfstandards.shop\/product\/publishers\/bsi\/bs-iso-100082013\/","title":{"rendered":"BS ISO 10008:2013"},"content":{"rendered":"

This International Standard provides guidance for planning, designing, developing, implementing, maintaining and improving an effective and efficient business-to-consumer electronic commerce transaction (B2C ECT) system within an organization.<\/p>\n

It is applicable to any organization engaged in, or planning to be engaged in, a business-to-consumer electronic commerce transaction, regardless of size, type and activity.<\/p>\n

This International Standard is not intended to form part of a consumer contract or to change any rights or obligations provided by applicable statutory and regulatory requirements.<\/p>\n

This International Standard aims to enable organizations to set up a fair, effective, efficient, transparent and secure B2C ECT system, in order to enhance consumers\u2019 confidence in B2C ECTs and increase the satisfaction of consumers. It is aimed at B2C ECTs concerning consumers as a sub-set of customers.<\/p>\n

The guidance given in this International Standard can complement an organization’s quality management system.<\/p>\n

PDF Catalog<\/h4>\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n
PDF Pages<\/th>\nPDF Title<\/th>\n<\/tr>\n
6<\/td>\nForeword <\/td>\n<\/tr>\n
7<\/td>\nIntroduction <\/td>\n<\/tr>\n
9<\/td>\nSection sec_1
Section sec_2
Section sec_3
Section sec_3.1
Section sec_3.2
Section sec_3.3
1\tScope
2\tNormative references
3\tTerms and Definitions <\/td>\n<\/tr>\n
10<\/td>\nSection sec_3.4
Section sec_3.5
Section sec_3.6
Section sec_4
Section sec_4.1
Section sec_4.2
Section sec_4.3
Section sec_4.4
4\tGuiding principles
4.1\tGeneral
4.2\tCommitment
4.3\tCapacity
4.4\tCompetence <\/td>\n<\/tr>\n
11<\/td>\nSection sec_4.5
Section sec_4.6
Section sec_4.7
Section sec_4.8
Section sec_4.9
Section sec_4.10
Section sec_4.11
Section sec_4.12
Section sec_4.13
Section sec_4.14
4.5\tSuitability
4.6\tAccuracy
4.7\tTransparency
4.8\tAccessibility
4.9\tResponsiveness
4.10\tConsent
4.11\tFairness
4.12\tAccountability
4.13\tLegality
4.14\tPrivacy <\/td>\n<\/tr>\n
12<\/td>\nSection sec_4.15
Section sec_4.16
Section sec_4.17
Section sec_5
Section sec_5.1
Section sec_5.2
4.15\tSecurity
4.16\tIntegration
4.17\tImprovement
5\tBusiness-to-consumer electronic commerce transaction system
5.1\tFramework
5.2\tObjectives <\/td>\n<\/tr>\n
13<\/td>\nSection sec_5.3
Section sec_5.3.1
5.3\tProcesses <\/td>\n<\/tr>\n
14<\/td>\nFigure fig_1
Section sec_5.3.2
Section sec_5.3.3 <\/td>\n<\/tr>\n
15<\/td>\nSection sec_5.4
Section sec_5.4.1
Section sec_5.4.2
Section sec_5.4.3
5.4\tResources <\/td>\n<\/tr>\n
16<\/td>\nSection sec_5.4.4
Section sec_5.5
Section sec_6
Section sec_6.1
Section sec_6.1.1
Section sec_6.1.2
Section sec_6.1.3
Section sec_6.1.3.1
5.5\tConnectivity
6\tSingle-phase processes
6.1\tPre-transaction phase <\/td>\n<\/tr>\n
17<\/td>\nSection sec_6.1.3.2
Section sec_6.1.3.3 <\/td>\n<\/tr>\n
18<\/td>\nSection sec_6.1.3.4
Section sec_6.1.4 <\/td>\n<\/tr>\n
19<\/td>\nSection sec_6.2
Section sec_6.2.1
Section sec_6.2.2
Section sec_6.2.3
6.2\tIn-transaction phase <\/td>\n<\/tr>\n
20<\/td>\nSection sec_6.2.4 <\/td>\n<\/tr>\n
21<\/td>\nSection sec_6.2.5
Section sec_6.2.6
Section sec_6.2.7 <\/td>\n<\/tr>\n
22<\/td>\nSection sec_6.3
Section sec_6.3.1
Section sec_6.3.2
6.3\tPost-transaction phase <\/td>\n<\/tr>\n
23<\/td>\nSection sec_6.3.3
Section sec_6.3.4
Section sec_7
Section sec_7.1
Section sec_7.1.1
7\tMulti-phase processes
7.1\tConsumer interaction <\/td>\n<\/tr>\n
24<\/td>\nSection sec_7.1.2
Section sec_7.1.3
Section sec_7.1.4 <\/td>\n<\/tr>\n
25<\/td>\nSection sec_7.1.5
Section sec_7.2
Section sec_7.2.1
Section sec_7.2.2
Section sec_7.2.3
7.2\tConsumer data management <\/td>\n<\/tr>\n
26<\/td>\nSection sec_8
Section sec_8.1
Section sec_8.2
Section sec_8.3
Section sec_8.4
8\tMaintenance and improvement
8.1\tCollection of information
8.2\tEvaluation of performance of the B2C ECT system
8.3\tSatisfaction with the B2C ECT system
8.4\tReview of the B2C ECT system <\/td>\n<\/tr>\n
27<\/td>\nSection sec_8.5
8.5\tContinual improvement <\/td>\n<\/tr>\n
28<\/td>\nAnnex sec_A
Annex sec_A.1
Annex sec_A.2
Annex sec_A.3
Annex\u00a0A
\n(informative)<\/p>\n

Customer satisfaction and consumer needs in the B2C ECT context <\/td>\n<\/tr>\n

29<\/td>\nAnnex sec_A.4 <\/td>\n<\/tr>\n
30<\/td>\nAnnex sec_B
Annex sec_B.1
Annex sec_B.2
Annex sec_B.2.1
Annex sec_B.2.2
Annex sec_B.2.3
Annex\u00a0B
\n(informative)<\/p>\n

Supplementary references <\/td>\n<\/tr>\n

31<\/td>\nAnnex sec_B.3
Annex sec_B.4 <\/td>\n<\/tr>\n
32<\/td>\nAnnex sec_C
Annex sec_C.1
Annex sec_C.2
Annex sec_C.3
Annex\u00a0C
\n(normative)<\/p>\n

Guidance on information provision
Annex\u00a0C
\n(normative)<\/p>\n

Guidance on information provision <\/td>\n<\/tr>\n

33<\/td>\nAnnex sec_C.4
Annex sec_C.5
Annex sec_C.6
Annex sec_C.7
Annex sec_C.8 <\/td>\n<\/tr>\n
35<\/td>\nAnnex sec_D
Annex\u00a0D
\n(informative)<\/p>\n

Guidance concerning an organization\u2019s B2C ECT Code
Annex\u00a0D
\n(informative)<\/p>\n

Guidance concerning an organization\u2019s B2C ECT Code <\/td>\n<\/tr>\n

37<\/td>\nReference ref_1
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Bibliography
Bibliography <\/td>\n<\/tr>\n<\/table>\n","protected":false},"excerpt":{"rendered":"

Quality management. Customer satisfaction. Guidelines for business-to-consumer electronic commerce transactions<\/b><\/p>\n\n\n\n\n
Published By<\/td>\nPublication Date<\/td>\nNumber of Pages<\/td>\n<\/tr>\n
BSI<\/b><\/a><\/td>\n2013<\/td>\n40<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n","protected":false},"featured_media":355950,"template":"","meta":{"rank_math_lock_modified_date":false,"ep_exclude_from_search":false},"product_cat":[95,2641],"product_tag":[],"class_list":{"0":"post-355945","1":"product","2":"type-product","3":"status-publish","4":"has-post-thumbnail","6":"product_cat-03-120-10","7":"product_cat-bsi","9":"first","10":"instock","11":"sold-individually","12":"shipping-taxable","13":"purchasable","14":"product-type-simple"},"_links":{"self":[{"href":"https:\/\/pdfstandards.shop\/wp-json\/wp\/v2\/product\/355945","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/pdfstandards.shop\/wp-json\/wp\/v2\/product"}],"about":[{"href":"https:\/\/pdfstandards.shop\/wp-json\/wp\/v2\/types\/product"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/pdfstandards.shop\/wp-json\/wp\/v2\/media\/355950"}],"wp:attachment":[{"href":"https:\/\/pdfstandards.shop\/wp-json\/wp\/v2\/media?parent=355945"}],"wp:term":[{"taxonomy":"product_cat","embeddable":true,"href":"https:\/\/pdfstandards.shop\/wp-json\/wp\/v2\/product_cat?post=355945"},{"taxonomy":"product_tag","embeddable":true,"href":"https:\/\/pdfstandards.shop\/wp-json\/wp\/v2\/product_tag?post=355945"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}