<\/b><\/p>\n
This International Standard specifies the minimum requirements for billing of all consumption-based utility<\/p>\n
network services to domestic customers. It covers the processes required to produce the bill and to deal with<\/p>\n
issues that arise after the bill has been sent, as well as the content of the billing document or statement. This<\/p>\n
International Standard is applicable to utility network services that are unmetered, metered at the point of<\/p>\n
delivery or metered remotely (e.g. on the supplier's own premises), and it covers any unmetered or unmeasured<\/p>\n
charges appearing on the same bill as metered or measured charges, as well as flat rate charges.<\/p>\n
NOTE 1 Utility network services include electricity supply, water, sanitation, gas supply, district heating and<\/p>\n
communications.<\/p>\n
NOTE 2 The requirements given in this International Standard are also applicable to other consumers who are legally<\/p>\n
entitled to use the service provided by the supplier, except where in order to comply with privacy or data protection<\/p>\n
requirements, it is necessary for the supplier to obtain the authority of the registered customer before dealing with another<\/p>\n
consumer on billing matters.<\/p>\n
This International Standard does not cover pricing, except for a requirement to provide information to<\/p>\n
customers. It is only applicable to billing for consumption-based utility network services and it applies to all bills<\/p>\n
or statements for utility network services where there is an ongoing account relationship between the customer<\/p>\n
and the supplier, regardless of the payment method used.<\/p>\n
NOTE 3 This includes bills for metered consumption, bills where a formula is used to estimate consumption (e.g. water<\/p>\n
bills based on the number of persons per household or the size of the house), or where a flat rate fee is charged regardless<\/p>\n
of consumption (e.g. telephony or internet bills where the tariff allows unlimited usage). It also applies to prepayment<\/p>\n
customers, where a bill or account from the supplier is necessary to enable the customer to reconcile the amount paid<\/p>\n
in advance with the cost of consumption, or where the customer expects to receive a bill based on point of sale or other<\/p>\n
advertising (e.g. mobile telephony and energy metering) where codes, keys, electronic dongles or electronic cards are<\/p>\n
used to load and reload the service and to indicate what was purchased.<\/p>\n
NOTE 4 Services that are not billed [e.g. mobile telephony paid for by pre-purchased SIM (Subscriber Identity Module)<\/p>\n
cards that are unmetered] and services that are funded directly by the taxpayer without bills being issued are not covered<\/p>\n
by this International Standard.<\/p>\n
NOTE 5 Many of the key principles in this International Standard also apply to all forms of billing, and suppliers are<\/p>\n
therefore encouraged to adopt the relevant requirements in this International Standard for billing of other services.<\/p>\n","protected":false},"excerpt":{"rendered":"
Network services billing \u2014 Requirements<\/b><\/p>\n\n\n
\n Published By<\/td>\n Publication Date<\/td>\n Number of Pages<\/td>\n<\/tr>\n \n ISO<\/b><\/a><\/td>\n 2012-07<\/td>\n 28<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n","protected":false},"featured_media":592602,"template":"","meta":{"rank_math_lock_modified_date":false,"ep_exclude_from_search":false},"product_cat":[80,707,2634],"product_tag":[],"class_list":{"0":"post-592589","1":"product","2":"type-product","3":"status-publish","4":"has-post-thumbnail","6":"product_cat-03-080-30","7":"product_cat-35-240-99","8":"product_cat-iso","10":"first","11":"instock","12":"sold-individually","13":"shipping-taxable","14":"purchasable","15":"product-type-simple"},"_links":{"self":[{"href":"https:\/\/pdfstandards.shop\/wp-json\/wp\/v2\/product\/592589","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/pdfstandards.shop\/wp-json\/wp\/v2\/product"}],"about":[{"href":"https:\/\/pdfstandards.shop\/wp-json\/wp\/v2\/types\/product"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/pdfstandards.shop\/wp-json\/wp\/v2\/media\/592602"}],"wp:attachment":[{"href":"https:\/\/pdfstandards.shop\/wp-json\/wp\/v2\/media?parent=592589"}],"wp:term":[{"taxonomy":"product_cat","embeddable":true,"href":"https:\/\/pdfstandards.shop\/wp-json\/wp\/v2\/product_cat?post=592589"},{"taxonomy":"product_tag","embeddable":true,"href":"https:\/\/pdfstandards.shop\/wp-json\/wp\/v2\/product_tag?post=592589"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}