{"id":600514,"date":"2024-11-05T22:06:09","date_gmt":"2024-11-05T22:06:09","guid":{"rendered":"https:\/\/pdfstandards.shop\/product\/uncategorized\/iso-18295-22017\/"},"modified":"2024-11-05T22:06:09","modified_gmt":"2024-11-05T22:06:09","slug":"iso-18295-22017","status":"publish","type":"product","link":"https:\/\/pdfstandards.shop\/product\/publishers\/iso\/iso-18295-22017\/","title":{"rendered":"ISO 18295-2:2017"},"content":{"rendered":"<p>ISO 18295-2:2017 sp\u00e9cifie les exigences relatives aux organismes faisant appel aux services de centres de contact client (CCC). Il a pour objet de garantir que l&#039;adoption et la gestion de dispositions appropri\u00e9es avec des CCC respectant les exigences de l&#039;ISO 18295-1 permettront de r\u00e9pondre de mani\u00e8re syst\u00e9matique aux attentes des clients.<\/p>\n<p>ISO 18295-2:2017 s&#039;applique aux donneurs d&#039;ordres faisant appel aux services de CCC de toutes dimensions, dans tous les secteurs, qu&#039;il s&#039;agisse de centres internes ou externalis\u00e9s (prestataire) via de multiples canaux de contact, y compris les m\u00e9dias vocaux et non vocaux.<\/p>\n","protected":false},"excerpt":{"rendered":"<p><b>Centres de contact clients \u2014 Partie 2: Exigences relatives aux donneurs d&#8217;ordre faisant appel aux services de centres de contact clients<\/b><\/p>\n<table style=\"width: 100%\" border=\"0\" cellspacing=\"0\" cellpadding=\"0\">\n<tbody>\n<tr>\n<td>Published By<\/td>\n<td>Publication Date<\/td>\n<td>Number of Pages<\/td>\n<\/tr>\n<tr>\n<td><a href=\"https:\/\/pdfstandards.shop\/product-category\/publishers\/iso\/\"><b>ISO<\/b><\/a><\/td>\n<td>2017-07<\/td>\n<td>14<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n","protected":false},"featured_media":600525,"template":"","meta":{"rank_math_lock_modified_date":false,"ep_exclude_from_search":false},"product_cat":[80,2634],"product_tag":[],"class_list":{"0":"post-600514","1":"product","2":"type-product","3":"status-publish","4":"has-post-thumbnail","6":"product_cat-03-080-30","7":"product_cat-iso","9":"first","10":"instock","11":"sold-individually","12":"shipping-taxable","13":"purchasable","14":"product-type-simple"},"_links":{"self":[{"href":"https:\/\/pdfstandards.shop\/wp-json\/wp\/v2\/product\/600514","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/pdfstandards.shop\/wp-json\/wp\/v2\/product"}],"about":[{"href":"https:\/\/pdfstandards.shop\/wp-json\/wp\/v2\/types\/product"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/pdfstandards.shop\/wp-json\/wp\/v2\/media\/600525"}],"wp:attachment":[{"href":"https:\/\/pdfstandards.shop\/wp-json\/wp\/v2\/media?parent=600514"}],"wp:term":[{"taxonomy":"product_cat","embeddable":true,"href":"https:\/\/pdfstandards.shop\/wp-json\/wp\/v2\/product_cat?post=600514"},{"taxonomy":"product_tag","embeddable":true,"href":"https:\/\/pdfstandards.shop\/wp-json\/wp\/v2\/product_tag?post=600514"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}