ISO\/IEC TS 25011:2017 is applicable to IT services that support the needs of an individual user or a business. IT services can be delivered personally or remotely by people, or by an IT application that could be in a local or remote location (see Annex A).<\/p>\n
These include two types of IT services:<\/p>\n
a) services completely automated provided by an IT system;<\/p>\n
b) services provided by a human using an IT system.<\/p>\n
ISO\/IEC TS 25011:2017 describes the use of two quality models for IT services.<\/p>\n
a) ISO\/IEC TS 25011:2017 defines an IT service quality model composed of eight characteristics (which are further subdivided into sub-characteristics) that relate to properties of the IT service made up from a combination of elements including people, processes, technology, facilities and information.<\/p>\n
b) ISO\/IEC TS 25011:2017 describes how the quality in use model in ISO\/IEC 25010 which is composed of five characteristics (some of them are further subdivided into sub-characteristics) can be applied to the outcome when an IT service is used in a particular context of use. This model is applicable to the complete service provision system composed of people, processes, technology, facilities and information.<\/p>\n
The characteristics and sub-characteristics provide consistent terminologies and check lists for specifying, measuring and evaluating IT service quality.<\/p>\n
The use of the IT service quality models can help:<\/p>\n
– IT service providers to identify service quality requirements, and evaluate and improve the quality of the service provided;<\/p>\n
– customers to specify their requirements for the quality of service, define the acceptance criteria for service, and evaluate the quality of an IT service; and<\/p>\n
– a third party to evaluate the quality of an IT service.<\/p>\n","protected":false},"excerpt":{"rendered":"
Information technology \u2014 Systems and software Quality Requirements and Evaluation (SQuaRE) \u2014 Service quality models<\/b><\/p>\n\n\n
\n Published By<\/td>\n Publication Date<\/td>\n Number of Pages<\/td>\n<\/tr>\n \n ISO<\/b><\/a><\/td>\n 2017-06<\/td>\n 28<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n","protected":false},"featured_media":638067,"template":"","meta":{"rank_math_lock_modified_date":false,"ep_exclude_from_search":false},"product_cat":[665,2634],"product_tag":[],"class_list":{"0":"post-638054","1":"product","2":"type-product","3":"status-publish","4":"has-post-thumbnail","6":"product_cat-35-080","7":"product_cat-iso","9":"first","10":"instock","11":"sold-individually","12":"shipping-taxable","13":"purchasable","14":"product-type-simple"},"_links":{"self":[{"href":"https:\/\/pdfstandards.shop\/wp-json\/wp\/v2\/product\/638054","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/pdfstandards.shop\/wp-json\/wp\/v2\/product"}],"about":[{"href":"https:\/\/pdfstandards.shop\/wp-json\/wp\/v2\/types\/product"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/pdfstandards.shop\/wp-json\/wp\/v2\/media\/638067"}],"wp:attachment":[{"href":"https:\/\/pdfstandards.shop\/wp-json\/wp\/v2\/media?parent=638054"}],"wp:term":[{"taxonomy":"product_cat","embeddable":true,"href":"https:\/\/pdfstandards.shop\/wp-json\/wp\/v2\/product_cat?post=638054"},{"taxonomy":"product_tag","embeddable":true,"href":"https:\/\/pdfstandards.shop\/wp-json\/wp\/v2\/product_tag?post=638054"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}